Need Help? Start Here.

Click on the name of the tab below that matches the eComm category with which you require assistance:

Now, click the + symbol next to the category that best describes your question to view available resources.

Note that items followed by a * can only be completed with the help of your eComm Specialist.

Training

Campaigns

Contacts

Data

Dashboards

Email Preferences

Email Sends

Events

Folders

Integrations

List Views

Logging In

Reports

Troubleshooting

Unsubscribe

Users

Something Else...

If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.

Now, click the + symbol next to the category that best describes your question to view available resources.

Note that items followed by a * can only be completed with the help of your eComm Specialist.

Training

Accessibility

Audience

Automation

Canceling an Email

CAN-SPAM

Data Extensions

Email Content

Email From Information

Folders

Images

Login and Password Help

Mobile

Personalization

Reporting

Sending an Email

Scheduling an Email

Subject Lines and Preheaders

Subscribers

Testing

Templates

Tracking and Reporting

Troubleshooting

Unsubscribe

Users

Something Else...

If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.

Now, click the + symbol next to the category that best describes your question to view available resources.

Note that items followed by a * can only be completed with the help of your eComm Specialist. Additionally, some of the links below require that you are logged into Cvent to access their help and resources.

Cvent Classic is Phasing Out in 2021 Cvent is phasing out Classic registration forms in favor of Flex and Express events. Are you prepared? Transition Classic events to Flex (or Express, if applicable) soon to avoid the frustration and stress of learning the upgraded tool under a tight deadline.

Training

Abstract Management

Accessibility

Add-Ons (Abstract Mgmt., Attendee Hub, etc)

App

Approval and Launch

Attendee Hub

Classic Sunset

Contacts

CrowdCompass

Email Communication

Email Policies

Email Setup

Event Participants

Event Preparation

Express

Financial Information

Flex

Fundraising

Guests

Images

Integrations

Invitation Forwarding

Logging in and Password Help

On-Site Tools and Support

Reporting

Sharing

Support

Survey

Templates

Testing

Troubleshooting

Use

Waitlists

Website

Something Else...

If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.

Now, click the + symbol next to the category that best describes your question to view available resources.

Apsona

Business Units and Marketing Cloud Permissions

Campaigns

Contacts

Chatter

Cvent

Dashboards

Data Extensions

Duplicates

Email Preferences

Onboarding

Permissions

Profile Attributes

Public Groups

Reports

Sender Profiles, Delivery Profiles, and Send Classifications

Sharing

Subscribers

Training

Users