The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
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Need Help? Start Here.
November 4, 2019 by jennifer.mortensen
Click on the name of the tab below that matches the eComm category with which you require assistance:
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist.
Training
Campaigns
- What is the difference between a campaign and a report?
- How are campaigns connected to reports?
- Why do campaigns have such complicated names?
- How do I create a Salesforce campaign?
- How do I modify or delete a campaign?
- How do I add an individual contact to a Salesforce campaign?
- How do I add contacts to a Salesforce campaign in bulk?*
- Why can’t I see a certain campaign?
- How do I share a campaign with another user?*
- How do I share a campaign with a public group?*
Contacts
- How do I view a contact?
- What is the difference between a Standard Contact and an Individual Contact?
- How do I modify information on a contact (such as the email address)?
- Why are there duplicate contact records?
- How to I merge two or more contacts?*
- How do I add a contact to a Salesforce campaign?
- What are individual email results (IERs) and how can I use them?
- How do I add contacts to Salesforce?*
- How can I match new contacts against existing contacts to avoid creating duplicates?*
- How will I know if a contact received my email?
- How does a Salesforce contact relate to a Marketing Cloud Subscriber?
- Is Salesforce GDPR compliant?
Cvent Integration
Dashboards
- How do I view a Salesforce dashboard?
- How do I filter a Salesforce dashboard?
- How do I refresh a dashboard to be sure the data is current?
- How do I subscribe to a Salesforce dashboard?
- Why can’t I see a Salesforce dashboard?
- How would I view my Business Unit's email send data via a dashboard?
- I want a dashboard for my email sends like the one on the Salesforce homepage. How do I create one?*
Email Preferences
- How do constituents manage their own email preferences?
- How do I opt a contact out of all emails or specific email preferences?*
- How do I opt a contact back in to all emails or specific email preferences?*
- How do I change the name of an existing email preference?*
- How do I create a new email preference?*
Email Sends
Events
Folders
List Views
Logging In
Reports
- How do I build Salesforce reports?*
- What is the difference between a campaign and a report?
- Why do reports have such complicated names?
- How do I request a new report?
- How do I modify an existing report?*
- What data can I use to build audience reports?
- How do I view a report?
- How do I share a report with another user?*
Troubleshooting
- How do I add a photo to my Salesforce profile?
- Why did a specific person not receive my email?
- Why can’t I see a specific campaign, report, or dashboard?
- I think I found a bug in Salesforce. What should I do?
- I requested a change to a contact’s email address and was told the change was complete, but the old value is still showing. What should I do?
- Why is a particular contact missing from my audience report?
- Why can't I send a Marketing Cloud message?
Unsubscribe
Users
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist.
Training
- What is Marketing Cloud? Where can I get an overview?
- What Marketing Cloud new user training is offered?
- Where can I access Marketing new user training materials online?
- Where can I complete the short verification quiz?
- Are there additional training opportunities for more advanced Marketing Cloud users?
Accessibility
Audience
Automation
Canceling an Email
CAN-SPAM
Data Extensions
Email Content
Email From Information
Folders
Images
Login and Password Help
Mobile
Personalization
- How can I add first name and last name data to my Marketing Cloud email?
- How can I add other personalized information to my Marketing Cloud email, such as address?
- How can I add personalized information that is not in Salesforce to my Marketing Cloud email?*
- What if I want to add personalized data where the data tag doesn't already exist in Marketing Cloud?*
Reporting
- How do I use Discover Reports in Marketing Cloud?
- How do I use the Audience Engagement Over Time report?
- How do I use the Best Performing Send Day report?
- How do I use the Deliverability - Complaint Rate report?
- How do I use the Device Performance by Email Sends and Email Performance by Device reports?
- How do I use the Recent Email Send Summary report?
- How do I use the Time Between Send and Engagement report?
Sending an Email
Scheduling an Email
Subject Lines and Preheaders
Subscribers
Testing
Templates
Tracking and Reporting
Troubleshooting
- My message ended up in a spam folder. How can I prevent this?
- How do I fix a broken link in an email I already sent?
- Are there checklists that can help me do my job better?
- With what browsers is Marketing Cloud compatible?
- Why didn’t a contact receive my email?
- Why can't I send emails from Marketing Cloud?
- I can’t see the audience list I’m sending to. What should I do?
Unsubscribe
Users
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist. Additionally, some of the links below require that you are logged into Cvent to access their help and resources.
Training
Accessibility
App
Approval and Launch
Contacts
Email Communication
Email Policies
Email Setup
Event Participants
- Why should I bother recording event participation?
- How can I use event participation data?
- How do I access event participation data?
- How do I record event participation data?
- How do I view event participation in Salesforce?
- How can I report on event participation in Salesforce?
- How can I communicate with past attendees?
Event Preparation
Financial Information
- How and where do I add my event’s financial information? (Cvent Standard)
- What account code should I use?
- What speedtype should I use?
- What allocation code should I use?
- How do I get an account code, speedtype, or allocation code added to Cvent?*
- How do I issue a refund?
- What is PCI compliance?
- How can I accept credit card information outside Cvent?
- What are Cvent’s credit card fees?
- How do I create a fundraising event?
- What test credit card numbers can I use?
Flex
eComm is rolling out Flex in early 2020. All Cvent users will be invited to training sessions to assist with your transition.
- What is Cvent Flex?
- Should I transition to Cvent Flex?
- How should I transition to Cvent Flex?
- What are the available (and unavailable) features in Cvent Flex?
- Where can I see some examples of Cvent Flex events?
- Are CU branded Flex templates available to clone?
- Is there basic training available for Flex?
- Is there advanced training available for Flex?
- What else should I be asking about Flex?
- Are there specific image demensions when using Flex?
Fundraising
Guests
Images
Invitation Forwarding
Logging in and Password Help
On-Site Tools and Support
Reporting
Salesforce Integration
Sharing
Support
Survey
Templates
Testing
Troubleshooting
Use
Waitlists
Website
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Apsona
Business Units and Marketing Cloud Permissions
- How do I grant access to a business unit or unit?
- How do I view a user’s permissions?
- How do I change a user's permissions?
- What roles and permissions should a user have?
- What roles and permissions should an eComm Specialist have?
- How do I integrate a user with Salesforce?
- How do I request a new business unit?
Campaigns
Contacts
- How do I add contacts to Salesforce?
- How can I match new contacts against existing contacts to avoid creating duplicates?
- How does a Salesforce contact relate to a Marketing Cloud subscriber?
- I requested a change to a contact’s email address and was told the change was complete, but the old value is still showing. What should I do?
Chatter
Cvent
- How do I approve an event?
- Is there a checklist I should use when approving an event?
- How do I add a new contact type?
- How do I add a new event planner email address?
- How do I get an account code, speedtype, or allocation code added to Cvent?
- How do I reset a user's password?
- What is a parked report group and how do I create one?
- How do I create a test user?
Dashboards
Data Extensions
Duplicates
Email Preferences
Onboarding
- What steps are involved in the onboarding process? UPDATED FOR COVID-19
- How do I know if a user is a good candidate for an eComm license?
- What are upcoming training dates?
- How do I know what requests are in the queue to be addressed next month?
- How can I check who is registered for training?
- How can I check who passed the required post-training quiz?
- What tasks need to be complete if a new user is joining an existing group?
Profile Attributes
Public Groups
Reports
Sender Profiles, Delivery Profiles, and Send Classifications
Sharing
Subscribers
TaskRay
Training
Users
- All Users
- New Users
- Marketing Cloud
- Cvent
- Salesforce