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Need Help? Start Here.
November 4, 2019 by jennifer.mortensen
Click on the name of the tab below that matches the eComm category with which you require assistance:
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist.
Training
Campaigns
- What is the difference between a campaign and a report?
- What is the relationship between campaigns, reports, and data extensions?
- How are campaigns connected to reports?
- Why do campaigns have such complicated names?
- How do I create a Salesforce campaign?
- How do I modify or delete a campaign?
- How do I add an individual contact to a Salesforce campaign?
- How do I add contacts to a Salesforce campaign in bulk?*
- Why can’t I see a certain campaign?
- How do I share a campaign with another user?*
- How do I share a campaign with a public group?*
Contacts
- How do I view a contact?
- What is the difference between a Standard Contact and an Individual Contact?
- How do I modify information on a contact (such as the email address)?
- Why are there duplicate contact records?
- How to I merge two or more contacts?*
- How do I add a contact to a Salesforce campaign?
- What are individual email results (IERs) and how can I use them?
- How do I add contacts to Salesforce?*
- How can I match new contacts against existing contacts to avoid creating duplicates?*
- How will I know if a contact received my email?
- How does a Salesforce contact relate to a Marketing Cloud Subscriber?
- Is Salesforce GDPR compliant?
- Understanding FERPA Flags
Data
Dashboards
- How would I view my Business Unit's email send data via a dashboard?
- I want a dashboard for my email sends like the one on the Salesforce homepage. How do I create one?*
- How do I view a Salesforce dashboard?
- How do I filter a Salesforce dashboard?
- How do I refresh a dashboard to be sure the data is current?
- How do I subscribe to a Salesforce dashboard?
- Why can’t I see a Salesforce dashboard?
Email Preferences
- How do constituents manage their own email preferences?
- How do I opt a contact out of all emails or specific email preferences?*
- How do I opt a contact back in to all emails or specific email preferences?*
- How do I change the name of an existing email preference?*
- How do I create a new email preference?*
- How do I respect a constituent's email preferences?
- How do eComm specialists respect a constituent's email preferences?*
Email Sends
Events
Folders
Integrations
- How are Marketing Cloud, Cvent and Salesforce integrated with one another?
- How are CU's data sources integrated with Salesforce?
- How does the Cvent-Salesforce integration work?
- How can I find my Cvent event in Salesforce?
- How can I get event guests added to Salesforce?
- How can I track event attendees to get the most out of the Cvent-Salesforce integration?
List Views
Logging In
Reports
- How do I build Salesforce reports?*
- What is the difference between a campaign and a report?
- What is the relationship between reports, campaigns, and data extensions?
- Why do reports have such complicated names?
- How do I request a new report?
- How do I modify an existing report?*
- What data can I use to build audience reports?
- How do I view a report?
- Reporting on Preferred Name.*
- How do I share a report with another user?*
- How do eComm specialist create Reports with CAN-SPAM compliance?*
Troubleshooting
- How do I add a photo to my Salesforce profile?
- Why did a specific person not receive my email?
- Why can’t I see a specific campaign, report, or dashboard?
- I think I found a bug in Salesforce. What should I do?
- I requested a change to a contact’s email address and was told the change was complete, but the old value is still showing. What should I do?
- Why is a particular contact missing from my audience report?
- Why can't I send a Marketing Cloud message?
Unsubscribe
Users
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist.
Training
Accessibility
Audience
Automation
Canceling an Email
CAN-SPAM
Data Extensions
- What is a data extension?
- What is the relationship between data extensions, reports, and campaigns?
- How do I build a data extension?
- How do I import/refresh a data extension?
- Can I import CSV data into a data extension?*
- How do I delete a data extension?
- Can preferred name be included in a Data Extension for personalization?*
Email Content
Email From Information
Folders
Images
Login and Password Help
Mobile
Personalization
- How can I add first name and last name data to my Marketing Cloud email?
- How can I test or preview personalization in my email to ensure I did it correctly?
- How can I add other personalized information to my Marketing Cloud email, such as address?
- Preferred Name Rollout for eComm Specialists.*
- How can I add personalized information that is not in Salesforce to my Marketing Cloud email?*
- What if I want to add personalized data where the data tag doesn't already exist in Marketing Cloud?*
Reporting
- How do I use Discover Reports in Marketing Cloud?
- How do I use the Audience Engagement Over Time report?
- How do I use the Best Performing Send Day report?
- How do I use the Deliverability - Complaint Rate report?
- How do I use the Device Performance by Email Sends and Email Performance by Device reports?
- How do I use the Recent Email Send Summary report?
- How do I use the Time Between Send and Engagement report?
- How do I Report on preferred name?
Sending an Email
Scheduling an Email
Subject Lines and Preheaders
Subscribers
Testing
Templates
Tracking and Reporting
Troubleshooting
- My message ended up in a spam folder. How can I prevent this?
- How do I fix a broken link in an email I already sent?
- Are there checklists that can help me do my job better?
- With what browsers is Marketing Cloud compatible?
- Why didn’t a contact receive my email?
- Why can't I send emails from Marketing Cloud?
- I can’t see the audience list I’m sending to. What should I do?
Unsubscribe
Users
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Note that items followed by a * can only be completed with the help of your eComm Specialist. Additionally, some of the links below require that you are logged into Cvent to access their help and resources.
Cvent Classic is Phasing Out in 2021 Cvent is phasing out Classic registration forms in favor of Flex and Express events. Are you prepared? Transition Classic events to Flex (or Express, if applicable) soon to avoid the frustration and stress of learning the upgraded tool under a tight deadline.
Training
- What is Cvent? Where can I get an overview?
- What Cvent training is available?
- What's the difference between Flex and Express Events?
- How can I contact Cvent Help & Support?
- How can I get Cvent certified?
- Does Cvent offer training and support resources?
- Transitioning to Cvent Flex? Expand the 'Flex' tab below for resources.
Abstract Management
Accessibility
Add-Ons (Abstract Mgmt., Attendee Hub, etc)
App
Approval and Launch
Attendee Hub
Capacity
Classic Sunset
Contacts
CrowdCompass
Email Communication
- How can I communicate with past attendees?
- How do I send event and session emails?
- How can I ensure an email was sent and delivered?
- If I’m sending an event reminder in Marketing Cloud, how do I exclude people who have already registered?
Email Policies
- How do I send an event invitation through Cvent?
- What event emails are sent through Cvent?
- What is the difference between a commercial and transactional communication?
- Does my Cvent email need to have an unsubscribe option?
- Do my Cvent emails need to contain the Cvent footer and privacy policy?
Email Setup
Event Participants
- Why should I bother recording event participation?
- How can I use event participation data?
- How do I access event participation data?
- How do I record event participation data?
- How do I view event participation in Salesforce?
- How can I report on event participation in Salesforce?
- How can I communicate with past attendees?
Event Preparation
Express
- How can I get started with Cvent Express?
- What types of events does Cvent Express support?
Financial Information
- What account code should I use?
- What speedtype should I use?
- What allocation code should I use?
- How do I get an account code, speedtype, or allocation code added to Cvent?*
- How do I issue a refund?
- What is PCI compliance?
- How can I accept credit card information outside Cvent?
- What are Cvent’s credit card fees?
- How do I create a fundraising event?
- What test credit card numbers can I use?
Flex
- What is Cvent Flex?
- Should I transition to Cvent Flex?
- How should I transition to Cvent Flex?
- What are the available (and unavailable) features in Cvent Flex?
- Where can I see some examples of Cvent Flex events?
- Are CU branded Flex templates available to clone?
- Is there basic training available for Flex?
- Is there advanced training available for Flex?
- What else should I be asking about Flex?
- Are there specific image demensions when using Flex?
Fundraising
Guests
Images
Integrations
Invitation Forwarding
Logging in and Password Help
On-Site Tools and Support
Questions
Promote Event
Registration Types
Reporting
Sharing
Support
Survey
Templates
Testing
Troubleshooting
Use
Waitlists
Website
Something Else...
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.
Now, click the + symbol next to the category that best describes your question to view available resources.
Apsona
Business Units and Marketing Cloud Permissions
- How do I grant access to a business unit or unit?
- How do I view a user’s permissions?
- How do I change a user's permissions?
- What roles and permissions should a user have?
- What roles and permissions should an eComm Specialist have?
- How do I integrate a user with Salesforce?
- How do I request a new business unit?
Campaigns
Contacts
- How do I add contacts to Salesforce?
- How can I match new contacts against existing contacts to avoid creating duplicates?
- How does a Salesforce contact relate to a Marketing Cloud subscriber?
- I requested a change to a contact’s email address and was told the change was complete, but the old value is still showing. What should I do?
Chatter
Cvent
- How do I approve an event?
- Is there a checklist I should use when approving an event?
- How do I add a new contact type?
- How do I add a new event planner email address?
- How do I get an account code, speedtype, or allocation code added to Cvent?
- How do I reset a user's password?
- What is a parked report group and how do I create one?
- How do I create a test user?
- Can Cvent be integrated with other platforms not supported by eComm?
Dashboards
Data Extensions
Duplicates
Email Preferences
Onboarding
- What steps are involved in the onboarding process?
- How do I know if a user is a good candidate for an eComm license?
- How do I know what requests are in the queue to be addressed next month?
- How can I check who passed the required post-training quiz?
- What tasks need to be complete if a new user is joining an existing group?
Permissions
Profile Attributes
Public Groups
Reports
Sender Profiles, Delivery Profiles, and Send Classifications
Sharing
Subscribers
Training
Users
- All Users
- New Users
- Marketing Cloud
- Cvent
- Salesforce