There are some important steps and associated timelines for getting access to the eComm tools, as part of a standard monthly process.



Interested in an eComm license? Request access and your eComm specialist will arrange a discovery session to review your communication and/or event goals and determine if eComm is the right fit.

If it is a good match, new users must complete pre-access requirements by the end of the month to get access during the first week of the following month.

Once given access, users can login, follow along with training and complete a quiz. Long-term, continued education is provided.

Get a behind the scenes view of everything that goes into the new user onboarding process, including a Marketing Cloud Journey triggered by data in the License Object of Salesforce.