You might be able to find what you are looking for by starting with our wiki index with a tab devoted to each application within our suite of tools. Submit a ticket and someone will contact you soon. 

CU ANSCHUTZ SERVICE REQUEST FORMS

  • New User: If you are interested in learning more about the eComm program and would like to connect with an eComm specialist, please submit this form.
  • Current User: Please submit service requests through this form.

Other CU Anschutz Resources:

 

 

 

 

 

 

 

 

 

 

 

 

 

Please only select a deadline within 24-48 hours for urgent requests. We ask for two weeks to deliver to new audiences for Marketing Cloud communications and 3 days to approve a Cvent event.

Wiki Resources

Unlock Account, Reset Password & Troubleshoot Multi-Factor Authentication

  • eComm specialists have access to help manage a user's account if they are struggling to login (by unlocking their account or resetting their password) or lost their multi-factor authentication method (by revoking their method or providing a temporary code). 

Internal Server Error

  • There are two different ways to get around the 'Internal Server Error': 
    • Refresh | Sometimes the page just doesn't load correctly the first time. Refresh the page to give Marketing Cloud a second chance to getit right.  
    • Switch Browsers | Safari & Marketing Cloud do not work together. Instead try a Chrome or FireFox browser.

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Login Issue

  • New users know they can login to Marketing Cloud because they will receive login credentials and instructions. 
  • Your username will be comprised of your university email with -mc03 added before the @ symbol. 
    • For example, my username is: melanie.jones-mc03@cu.edu

 

Unable to Close Pop-Up

  • If your screen is too small for this pop-up, selecting Close might not seem to work. Try:
    • zooming out | zoom out of the page by selecting into the magnifying glass in the URL bar >> negative (CTRL+- also works)  
    • close | close the  pop-up window

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Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

Einstein Overview

Wiki Resources

Request New From Information

Add New From Information (eComm Specialists)

Wiki Resources

Request Subscriber Re-Activation (weekly process)

Learn About Subscribers

Wiki Resources

 

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Wiki Resources

 

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Wiki Resources

  • New users know they can login to Cvent because they will receive login credentials and instructions. 
    • Account Code: UCCO003
    • Your username will be your university email.

 

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

Opt a Constituent In or Out

Update a Users Business Unit Access

Changes/New Email Preferences or Business Units (Quarterly)

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

Opt a Constituent In or Out

Update a Users Business Unit Access

Changes/New Email Preferences or Business Units (Quarterly)

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

Journey Builder

  • Review the Journey Planning Worksheet. This document will help you in the brainstorming process but don’t worry about completing it before submitting a ticket.
  • After submitting your ticket, you’ll be contacted by Lauren Galena to schedule some time to talk about your email journey ideas and outline the next steps. Submit your requests to the system office to be addressed during the following quarter.

Dynamic Content

Automation Studio

  • Many communicators send recurring communications to the same audience. While that's a good thing, it can lead to a lot of repetitive manual work that can be streamlined with Automation Studio. Learn more about setting up your own automations to optimize scheduling recurring email sends.
  • Marketing Cloud senders are required to re-Start Data Extensions before each send to ensure the audience is up-to-date (and CAN-SPAM compliant). If an automation is configured to run all the Data Extensions in a Business Unit nightly, manually re-starting the Data Extensions before each send becomes obsolete. To make this move, eComm specialists can work with the System office to initially configure an automation in each Business Unit and learn to maintain. Learn how to get started with Automation Studio.

Wiki Resources

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Wiki Resources

  • New users know they can login to Salesforce because they will receive login credentials and instructions. 
  • Your username and password will be the same username and password you use to login to your employee portal.

Can't find what you're looking for? Continue submitting your ticket below.

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