Service Fees

The monthly Wells Fargo fees are approximately 2.75% of the monthly transaction total. The fees allocated to each speedtype are based on the volume of the event as a percent of the total that Wells Fargo charges CU Treasury. In addition, AMEX also charges 2.25% of its total volume, which the Treasury allocates similarly. Since the Cvent cardholders who use AMEX are fairly small, the speedtype charges per month have been $5.00 or less per month, per speedtype. These rates vary each month, depending on credit card vs debit card usage. 

For more information, contact Alisha Palas in the Office of the Treasurer. 

Never Enable Optional Donations

Only designated Cvent fundraising event forms are permitted to collect optional donations. Event planners hosting non-fundraising events who want to encourage optional donations from event registrants should provide a link to the associated fund page on the CU Foundation giving site.

Never Process Payment at a Later Time or Allow Partial Payments

'Process payment at a later time' and 'allow partial payments' should never be enabled to adhere to CU's standards for protecting cardholder information. There is no exception.

Event Launched with Incorrect Speedtype and/or Account Code

While the money isn't gone, it creates confusion (and inefficiency) for our partners in treasury. Please double-check your speedtype and account code before requesting approval from your eComm Specialist. If you're unsure, contact your finance office to confirm accuracy before launching the event.

If money gets deposited into the wrong speedtype or account code, Treasury cannot correct it. Instead, move the money to the desired account yourself. 

• Refunds can NOT occur on the same day as the transaction
  • Due to how these transactions are reconciled, a refund cannot take place on the same day as the transaction.
  • If an automatic refund policy is set up and a registrant cancels their registration on the same day, Cvent will not process the refund. A Cvent user will need to manually initiate the refund the following day.
• Refunds must NOT Exceed 120 days
  • CU's payment gateway is Authorize.Net which does NOT allow a refund to process beyond 120 days post-initial payment. If you try to refund an initial payment made by an invitee that took place more than 120 days ago, the transaction will fail.
  • Talk to your department's finance staff to settle the refund outside of Cvent by cutting the registrant a check from the speedtype. It will likely involve going through the non-employee reimbursement process. It typically takes 10 business days from the time of submission for the refund to be processed.
• Refunds will fail if the original payment method has been canceled or expired
  • ​The Event Planner will need to submit a non-employee reimbursement report to cut the registrant a check from the speedtype. It typically takes 10 business days from the time of submission for the refund to be processed.

• Refunds can NOT occur on the same day as the transaction
  • Due to how these transactions are reconciled, a refund cannot take place on the same day as the transaction.
• Refunds must NOT Exceed 120 days
  • CU's payment gateway is Authorize.Net which does NOT allow a refund to process beyond 120 days post-initial payment. If you try to refund an initial payment made by an invitee that took place more than 120 days ago, the transaction will fail.
  • Talk to your department's finance staff to settle the refund outside of Cvent by cutting the registrant a check from the speedtype. It will likely involve going through the non-employee reimbursement process. It typically takes 10 business days from the time of submission for the refund to be processed.

Credit Cards with an international address not going through? Ask Treasury to accept international transactions as the individual registers.