Need Help? Start Here.

November 4, 2019 by jennifer.mortensen
Let us help you navigate the resources in the eComm wiki so you can get the answer you're looking for when you need it. Select the eComm application for which you have a question (Salesforce, Marketing Cloud, or Cvent) and then view resources by category. Can't find what you need in this wiki? Email contact@cu.edu so we can add a resource.
Read More

What is eComm?

April 12, 2021 by Melanie Jones
eComm is a suite of tools built to support communicators across all four CU campuses, System and Advancement. Before trying to get access, get a better sense of what the eComm technology entails and how it might be able to support your electronic communication and event needs.
Read More

Salesforce Entity Relationship Diagram

March 1, 2021 by Melanie Jones
​​eComm's Entity Relationship Diagram (ERD) illustrates how data relate to one another within Salesforce.
Read More

Add to Account

January 29, 2021 by Melanie Jones
We want to give eComm users autonomy wherever possible, but there are a few pieces that require a request to an eComm specialist.
Read More

Easy Ways to Avoid Violating CAN-SPAM

January 8, 2021 by Melanie Jones
We know our eComm specialists and users understand the importance of CAN-SPAM and intend to follow it. But sometimes, mistakes can occur that lead to a violation. Learn about common ways to violate CAN-SPAM so you can avoid them. We highly recommend this wiki and the associated quiz as an annual refresher.
Read More

Collaborative Communities

November 9, 2020 by Melanie Jones
Interested in being part of a collaborative community devoted to eComm? Start by updating your Chatter Group(s) email frequency and you'll receive posts via email (i.e. all, daily or weekly). One group is devoted to Marketing Cloud & Salesforce and a second group is specifically for Cvent.
Read More

Easy Ways for eComm specialists to Avoid CAN-SPAM Violations

October 22, 2020 by jennifer.mortensen
We know our eComm specialists and users understand the importance of CAN-SPAM and intend to follow it. But sometimes, mistakes can occur that lead to a violation. Learn about common ways to violate CAN-SPAM so you can avoid them.
Read More

Support Model

August 16, 2020 by Melanie Jones
Not sure how to complete a task or if you even have access to do so? Learn about roles & responsibilities along with how-tos on all eComm related tasks.
Read More

Salesforce Dashboards

July 22, 2020 by Melanie Jones
Salesforce Dashboards can provide easy to understand, quantifiable data on Marketing Cloud email sends and Cvent events - among other things. When used in combination with other information and your own criteria of success, it will help paint a more complete picture of your outreach efforts.
Read More

Unsubscribe Details

April 23, 2020 by Melanie Jones
While unsubscribing is explained quite simply at New User Training, there is a little bit more to it. Dig into the details of how the technology supports changes to constituents' preferences.
Read More

Pages