Use the power of Salesforce data the segment your audience and increase engagement.
You expect someone to show up on your Report, but they don't. Let's explore the reasons why someone isn't captured in your Report and options to remedy the situation.
When your user can’t send an email, we know time is of the essence in addressing the issue. Often, the root cause is something over which you have control rather than a systemic failure in Salesforce or Marketing Cloud. When faced with a failed send, follow these steps to identify the hangup.
Add a photo on your profile so others can see who you are
List Views provides a way for users to quickly view a segment of data in Salesforce. At eComm, List Views are most commonly used when viewing Campaigns (including event participation), Email Sends and Contacts. They can help you keep a pulse on your efforts by answering questions such as, 'what are my active events?' or 'what emails went out this week?'.
Did you know that Email Send data from Marketing Cloud can also be viewed in Salesforce? Learn how in this wiki.
Sometimes constituents reach out to us to modify their email preferences instead of using the CU Footer for All Emails. Learn what to do if you want to help but aren't sure how to do so.
Do you need to create a new email preference category or modify an existing email preference category? Learn how in this wiki.
One of the cornerstones of eComm is allowing constituents to manage their own email preferences. Learn how Salesforce and Marketing Cloud make that constituent-centered focus possible.
Interested in having a dashboard for your unit like the one on the Salesforce homepage? Learn about the questions you should be asking to set the stage for success.

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