Submit a help ticket

Submit a help ticket [1]

You might be able to find what you are looking for by starting with our wiki index [2] with a tab devoted to each application within our suite of tools. Submit a ticket and your campus eComm specialist [2] will contact you soon.

Name *

Email *

Campus | eComm Specialist *

CU ANSCHUTZ SERVICE REQUEST FORMS

New User: If you are interested in learning more about the eComm program and would like to connect with an eComm specialist, please submit this form [3].
Current User: Please submit service requests through this form [4].

Other CU Anschutz Resources:

Deadline *

Month

Day

Year

What's your deadline? Heads up that if you are asking for a new report, we ask for two weeks. And if you need a Cvent form approved, we need 3 days.

What's the urgency? *

Please note, indicating your request as urgent will only elevate it in the queue for review. We can not guarantee a turn-around time although it will be addresses ASAP.

Tell us what you need help with: *

What do you need help with in regard to Cvent? *

What do you need help with in regard to Marketing Cloud? *

What do you need help with in regard to Salesforce? *

Wiki Resources

There are two different ways to get around the 'Internal Server Error':
- Refresh | Sometimes the page just doesn't load correctly the first time. Refresh the page to give Marketing Cloud a second chance to getit right.
- Switch Browsers | Safari & Marketing Cloud do not work together. Instead try a Chrome or FireFox browser.

Still getting an 'Internal Server Error'? Continue submitting your ticket below.

Wiki Resources

New users know they can login to Marketing Cloud because they will receive login credentials and instructions.
Your username will be comprised of your university email with -mc03 added before the @ symbol.
- For example, my username is: melanie.jones-mc03@cu.edu

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

If your screen is too small for this pop-up, selecting Close might not seem to work. Try:
- zooming out | zoom out of the page by selecting into the magnifying glass in the URL bar >> negative (CTRL+- also works)
- close | close the pop-up window

Can't get rid of the pop-up? Continue submitting your ticket below.

Wiki Resources

How should I size my images? [10]
- If you must scroll to the right to view an email in an inbox, the images were not sized-down correctly before being uploaded to Marketing Cloud.
How can I access CU and UCCS branded templates? [11]
How do I send a test? [12]
What should I look for in a successful test? [13]
How do I design for mobile? [14]
How can I ensure my email is accessible? [15]

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

[16]

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

With what browsers is Marketing Cloud compatible? [18]
I can’t see the audience list I’m sending to. What should I do? [19]
How do I fix a broken link in an email I already sent? [20]
Why can't I send an email from Marketing Cloud? [21]
- New User's must pass the eComm quiz after training to get access to send emails via Marketing Cloud.

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

All events must be approved by an eComm specialist [24] by using the Approval Work Flow in Cvent [25].

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

New users know they can login to Cvent [26] because they will receive login credentials and instructions.
- Account Code: UCCO003
- Your username will be your university email.

Can't find what you're looking for? Continue submitting your ticket below.

Wiki Resources

New users know they can login to Salesforce [27] because they will receive login credentials and instructions.
Your username and password will be the same username and password you use to login to your employee portal.

Can't find what you're looking for? Continue submitting your ticket below.

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