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Viewing and/or Canceling a Scheduled Email Send

Learn how to view scheduled sends along with cancelling (and rescheduling) an email in Marketing Cloud. Note, if your email is scheduled, you can cancel it at any time. If you have just sent your email, it is gone. There's no way to bring it back. 

Step 1 Navigate to Interactions in the top Marketing Cloud menu. 

Step 2 Select Salesforce Send Emails from the dropdown

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Step 3 Click the View Active Sends button.

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Step 4 To cancel, click on the checkbox (left column) next to the email you want to cancel.

Step 5 A Cancel Send button will activate above the list of emails. Click that button.

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NOTE: You can cancel any email that is set to Schedule in the Status column. 

Step 6 An alert will pop-up asking you to confirm the cancelation. Click OK and your email will be canceled. 

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Step 7 Your email will still be available in the list of emails under Interactions > Salesforce Send Emails

If you want to resend your email but at a different time, click the checkbox next to it and click the Send button (above the list of emails). From here you set the new day/time. 

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