Marketing Cloud Administrative Tasks
eComm specialists can assist users with administrative tasks, such as unlocking a user and resetting their password, granting access to Business Units and changing the user Role.
- Navigate to Marketing Cloud >> Email Studio >> Admin
- Click My Users listed on the left
- Use the Search function to find the user
Unlock User & Reset Password
- Select the Name of the user (image 1)
- If the user is Locked Out, Unlock User (image 2)
- This is caused by three failed login attempts.
- Select Change Password (image 2)
Business Unit & Role
Users and eComm specialists do not have access to modify user's business unit access or change a role. Instead, @Melanie Jones on the user's license record.