Marketing Cloud Administrative Tasks

eComm specialists can assist users with administrative tasks, such as unlocking a user, resetting their password or granting a temporary code if they forgot their authentication method.

  1. Naviagate to Email Studio
  2. In the top navigation, click Admin on the right
  3. Expand the My Users section, found under the Administration section of the left navigation
    • A new page of users will appear. You can Search at the top
  4. Select the Name of the user to open their account settings


Unlock User & Reset Password

  1. With the user's account open, check if the user is Locked Out. If so, click Unlock User
    • This is caused by three failed login attempts.
  2. Select Change Password across the top


Multi-Factor Authentication

Generate Temporary Code

If a user finds themselves without their multi-factor authentication (MFA) verification method, an eComm specialist can assist by generating a temporary verification code that remains effective for 24 hours. The user can enter this code multiple times until 24 hours elapse or you revoke the code.

  • With their account open, scroll down to the Multi-Factor Authentication section
  • Click Generate next to Temporary Code


  • Copy the temporary code shown at the top of your screen and communicate the value to the user.
  • You'll see the expiration date of the temporary code at the bottom of their account. You can revoke the temporary password if you do not not want it to remain active for 24 hours. 


New, lost or stolen device? Revoke the authentication method.

If the method used for MFA is no longer available, an eComm specialist MUST revoke the method’s connection to the user’s account so it can be configured on a new device. Navigate to their account and Revoke their authentication method.


Business Unit & Role

Users and eComm specialists do not have access to modify user's business unit access or change a role. Instead, @Melanie Jones on the user's license record.