Marketing Cloud Administrative Tasks

eComm specialists can assist users with administrative tasks, such as unlocking a user and resetting their password, granting access to Business Units and changing the user Role.

  1. Navigate to Marketing Cloud >> Email Studio >> Admin
  2. Click My Users listed on the left
  3. Use the Search function to find the user

Unlock User & Reset Password

  1. Select the Name of the user (image 1)
  2. If the user is Locked Out, Unlock User (image 2)
    • This is caused by three failed login attempts.
  3. Select Change Password (image 2)

Business Unit & Role

Users and eComm specialists do not have access to modify user's business unit access or change a role. Instead, @Melanie Jones on the user's license record.