Support Model

Not sure if you have access to complete a task? Find out which roles have access to complete which tasks - and those you must request.

Access: User / Super User /eComm Specialist

Within eComm, there are three different types of roles which directly correlates to the level of access granted and the training received. For those tasks that a role can't complete, a request should be submitted to the next level of support.

  • Users always go to their eComm specialist who will elevate accordingly.
  • Super Users always work with their eComm specialist who will address (or escalate) accordingly.
  • eComm specialists always submit a ticket to the System office which will be addressed (or escalated) accordingly.

View Access Document


eComm Support Diagram


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