The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
From discovering someone is the right fit for eComm to getting them comfortable with sending emails and creating events, it takes many steps. Dive into the workflow, associated timeframe and who's responsible.