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Special Characters in Cvent Event Titles & Payment Processing Issues

The Treasurer's Office has notified us that they are encountering payment processing issues for paid Cvent events that use special characters for "styling" purposes (rather than grammatical ones) in the event title, such as hyphens. Credit card payments for event titles that contain special characters for styling purposes are not reconciling correctly with Authorize.net and Wells Fargo. This is leading to failed payments, delayed payments, and problems in issuing refunds.

INCORRECT Special Characters 

 

  • Faculty Lecture Series - Spring 2021
  • Understanding the Impact of AI : What does it mean for the future?
  • Alumni Association Homecoming Events | Fall 2021
  • Community Town Hall - April 2021

CORRECT Special Characters 

 

  • Faculty Lecture Series: Spring 2021
  • Understanding the Impact of AI: What does it mean for the Future?
  • Alumni Association Homecoming Events: Fall 2021
  • Community Town Hall—April 2021

To ensure that your paid event transactions are processed successfully:

  • Pending events:
    • Ensure that the event title does not contain special characters for styling purposes.
  • Previous events:
    • If you are duplicating a previous event, ensure that you remove any previous special characters for styling purposes from the event title. If your event is archived or closed and you will not be duplicating it, no action is required.
  • Future events:
    • Ensure that the event title does not contain special characters for styling purposes.
  • Free events:
    • No changes are needed at this time.