The eComm team is currently working remotely due to the COVID-19 pandemic, yet we remain committed to serving our users and ensuring success for both ongoing communications and event management. We encourage you to contact your eComm specialist if you require assistance. You can also take advantage of numerous online resources in the eComm wiki or submit a help ticket if you have a specific request.
Salesforce Campaign vs. Salesforce Report
As an eComm user, you already know that Salesforce contains vast amounts of data on our constituents. This data is stored in many ways, but two of the most common that you'll encounter are campaigns and reports. So what's the difference, and how do reports and campaigns interact with each other?
Salesforce campaigns are generally created when an audience can't be built based on data housed within Salesforce. Sound confusing? Here are a few examples.
- The president wants to invite donors who have contributed a certain dollar amount to a special event. Dollar-specific donor data isn't stored in Salesforce, so if you want to assemble a record of this group, you'll need to use a campaign instead.
- The alumni association wants to contact graduates who were part of a specific club on campus. Some club participation is currently stored in Salesforce, but most of it is not, including the club in this example. If you want to group these individuals together, you'd do so using a campaign.
Important Keys to Remember
Campaigns represent data at a single point in time; they won't automatically update (with the exception of Cvent event campaigns), so it's your responsibility to ensure that the list of members is up to date and maintained on a regular basis. You can handle adding campaign members one at a time, but your eComm Specialist will need to assist if you want to add them in bulk.
- Adding an individual contact to a campaign
- Adding contacts to a campaign in bulk (coming soon)
How are Cvent Event Campaigns Different?
If you're a Cvent user, you'll be excited to know that your event is automatically integrated with Salesforce, so you're sure to capture all of the event data you need in a usable way for future outreach. Since event campaign data is based on an ongoing integration between Salesforce and Cvent, they do update automatically; no manual work is required. Event campaigns also contain additional information about your event as a whole, such as the number of people registered, the cost associated with the event (if any), etc.
Salesforce reports are used when we have a reportable data point associated with a Salesforce contact, such as graduation year, campus of employment, major/minor, etc. Here are a few examples:
- Human Resources wants to send a communication to all active employees at CU Anschutz. This data is housed in the Salesforce employment object, so it is reportable.
- The alumni association wants to send a communication to alumni who graduated in 1980. This data is housed in the Salesforce education object, so it is reportable.
How do I view a report?
You can learn more about how to view a report in this short video.
How do I create a new Salesforce report?
Only eComm Specialists can create Salesforce reports given the complexity involved and the vast amount of data we have at our fingertips. If you need a new report for a communication, contact your eComm Specialist.
How can I modify an existing Salesforce report?
Only eComm Specialists can modify Salesforce reports given the complexity involved and the vast amount of data we have at our fingertips. If you need to modify a report for a communication, contact your eComm Specialist.
If you're sending emails in Marketing Cloud, you probably know that one of the rules for eComm users is that we NEVER send to campaigns (although we can use them as exclusions in our sends) since they don't contain required CAN-SPAM information to keep CU compliant with key federal legislation. So how do you send an email to a campaign, such as the donor event example above?
If you need to send a communication to a campaign, your eComm Specialist will build a report based on your campaign so that you're able to target your audience appropriately. Your eComm Specialist will also ensure that your report based on the campaign contains the required CAN-SPAM compliant fields.
If you make any changes to your campaign, such as adding or removing campaign members, the report will update automatically.
- How are campaigns connected to reports?
- Why do campaigns have such complicated names?
- How do I create a Salesforce campaign?
- How do I modify or delete a campaign?
- How do I add an individual contact to a Salesforce campaign?
- How do I add contacts to a Salesforce campaign in bulk?
- Why can’t I see a certain campaign?
- How do I share a campaign with another user?
- How do I share a campaign with a public group?