Customer service principles apply to all CU employees, as we are all serving the needs of others. Whether or not you consider yourself to be in a traditional customer service role, your work affects students, employees or the CU community. Take a minute to consider who you are impacting and who your customer is.

LinkedIn Learning provides a continuum of courses and videos for individuals who want to work with customers as effectively as possible. In these resources, you will find more information about the following topics:

• Connecting with customers and building rapport
• Enhancing likability
• Actively listening to customers to determine needs
• Managing and communicating expectations
• Defusing angry customers
• Closing the conversation on a positive note

To improve your customer service skills, you can find the following resources through the Skillsoft and LinkedIn Learning links in the CU portal:

• LinkedIn Learning: Customer Service Foundations
• LinkedIn Learning: Innovative Customer Service Techniques
• Skillsoft Book: Be Our Guest: Perfecting the Art of Customer Service
• Skillsoft Book: Ten Steps to Successful Customer Service

 You can find information on accessing and using LinkedIn Learning and Skillsoft at the following links:

• Information on LinkedIn Learning
• Information on Skillsoft