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Providing High-Quality Customer Service [1]

Customer service principles apply to all CU employees, as we are all serving the needs of others. Whether or not you consider yourself to be in a traditional customer service role, your work affects students, employees or the CU community. Take a minute to consider who you are impacting and who your customer is.

LinkedIn Learning provides a continuum of courses and videos for individuals who want to work with customers as effectively as possible. In these resources, you will find more information about the following topics:

  • Connecting with customers and building rapport
  • Enhancing likability
  • Actively listening to customers to determine needs
  • Managing and communicating expectations
  • Defusing angry customers
  • Closing the conversation on a positive note

To improve your customer service skills, you can find the following resources through the Skillsoft and LinkedIn Learning links in the CU portal:

 You can find information on accessing and using LinkedIn Learning and Skillsoft at the following links:

Professional Growth & Training [9], Professional Development [10], LinkedIn [11], LinkedInLearning [12], Linkedin Learning [13], SkillSoft [14], service [15]
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Links
[1] https://www.cu.edu/blog/work-life/providing-high-quality-customer-service [2] https://www.cu.edu/blog/work-life/author/9230 [3] https://www.linkedin.com/learning/customer-service-foundations-2/welcome?u=42275329 [4] https://www.linkedin.com/learning/innovative-customer-service-techniques/welcome?u=42275329 [5] https://universityofcolorado.skillport.com/skillportfe/main.action?path=summary/AUDIO_BOOKS/133050 [6] https://universityofcolorado.skillport.com/skillportfe/main.action?path=summary/BOOKS/33613 [7] https://www.cu.edu/employee-services/professional-growth-training/training-services/linkedin-learning [8] https://www.cu.edu/employee-services/professional-growth-training/training-services/skillsoft [9] https://www.cu.edu/blog/work-life/tag/professional-growth-%26-training [10] https://www.cu.edu/blog/work-life/tag/professional-development [11] https://www.cu.edu/blog/work-life/tag/linkedin [12] https://www.cu.edu/blog/work-life/tag/linkedinlearning [13] https://www.cu.edu/blog/work-life/tag/linkedin-learning [14] https://www.cu.edu/blog/work-life/tag/skillsoft [15] https://www.cu.edu/blog/work-life/tag/service