Sending a Test Email

November 14, 2019 by jennifer.mortensen
Have you built a compelling Marketing Cloud email that conveys the exact message you want it to? Be sure to test it on desktop and mobile before your final send.
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Integrating a Marketing Cloud User with Salesforce

November 13, 2019 by jennifer.mortensen
If your eComm user suddenly cannot send emails from Marketing Cloud, you may need to verify that their Marketing Cloud user is still integrated with Salesforce so that they can access the reports they need to complete the send.
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Contact Missing from Audience Report

November 12, 2019 by Melanie Jones
You expect someone to show up on your Report, but they don't. Let's explore the reasons why someone isn't captured in your Report and options to remedy the situation.
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Adding a Photo to Salesforce Profile

November 12, 2019 by Daniella Torres
Add a photo on your profile so others can see who you are
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Salesforce List Views

November 11, 2019 by Melanie Jones
List Views provides a way for users to quickly view a segment of data in Salesforce. At eComm, List Views are most commonly used when viewing Campaigns (including event participation), Email Sends and Contacts. They can help you keep a pulse on your efforts by answering questions such as, 'what are my active events?' or 'what emails went out this week?'.
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Creating a New Email Preference Category or Modifying an Existing Email Preference Category

November 8, 2019 by jennifer.mortensen
Do you need to create a new email preference category or modify an existing email preference category? Learn how in this wiki.
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Constituent Management of Email Preferences

November 8, 2019 by jennifer.mortensen
One of the cornerstones of eComm is allowing constituents to manage their own email preferences. Learn how Salesforce and Marketing Cloud make that constituent-centered focus possible.
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Modify or Delete a Salesforce Campaign

November 5, 2019 by jennifer.mortensen
Need to make changes to a Salesforce campaign or delete one that you no longer need? Learn how in this wiki.
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Naming Conventions

November 5, 2019 by jennifer.mortensen
Why are campaign and report names long, and why do they seem so complicated? Learn more about eComm's naming conventions to find out.
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Salesforce Campaign vs. Salesforce Report

November 5, 2019 by jennifer.mortensen
Wondering about the different between Salesforce campaigns and reports? This wiki can help.
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