Learn about what roles are assigned in Marketing Cloud based on the user's job responsibilities: eComm users, eComm Specialists, and Marketing Cloud administrators.
You're ready to send an email, but what type of audience list should you use? Learn about the difference between reports, data extensions, and campaigns so you can send successfully and remain CAN-SPAM compliant.
Do you have a firm grasp of Marketing Cloud basics? Learn how you can take your skills to the next level with intermediate training.
You expect someone to show up on your Report, but they don't. Let's explore the reasons why someone isn't captured in your Report and options to remedy the situation.
When your user can’t send an email, we know time is of the essence in addressing the issue. Often, the root cause is something over which you have control rather than a systemic failure in Salesforce or Marketing Cloud. When faced with a failed send, follow these steps to identify the hangup.
Add a photo on your profile so others can see who you are
eComm Subcommittee Update, Wiki Index Update, Cvent Integration Update, CU Footer for All Emails - Opt Out of all Emails, Email Preference Management Update, New Wikis this Week, Ongoing TaskRay Tasks and Data Monitoring
List Views provides a way for users to quickly view a segment of data in Salesforce. At eComm, List Views are most commonly used when viewing Campaigns (including event participation), Email Sends and Contacts. They can help you keep a pulse on your efforts by answering questions such as, 'what are my active events?' or 'what emails went out this week?'.
Did you know that Email Send data from Marketing Cloud can also be viewed in Salesforce? Learn how in this wiki.
Sometimes constituents reach out to us to modify their email preferences instead of using the CU Footer for All Emails. Learn what to do if you want to help but aren't sure how to do so.

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