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eComm Help Ticket
August 26, 2024 by melanie.jones@cu.edu
The eComm Help Ticket is a robust resource designed specifically for eComm and is constantly updated. Check out an overview of the process (including a peek of the back end), benefits to those requesting help and those providing support, plus common missteps to avoid.
The help ticket compliments the eComm wiki index, which has a tab devoted to each application within eComm's suite of tools.
The video above reviews a slide deck in greater detail. Feel free to share either resource to encourage tickets to be submitted for all help requests.
Users supported by campus eComm Specialists might have a different protocol for requesting help.
Find the preferred process below, based on where you work and who you are supported by: