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eComm Help Ticket [1]

The eComm Help Ticket is a robust resource designed specifically for eComm and is constantly updated. Check out an overview of the process (including a peek of the back end), benefits to those requesting help and those providing support, plus common missteps to avoid. 

The help ticket compliments the eComm wiki index [3], which has a tab devoted to each application within eComm's suite of tools.

The video above reviews a slide deck [4] in greater detail. Feel free to share either resource to encourage tickets to be submitted for all help requests.

Slide Deck [4]

 

Users supported by campus eComm Specialists [5] might have a different protocol for requesting help.

Find the preferred process below, based on where you work and who you are supported by:

CU Advancement

CU Anschutz

CU Boulder Advancement

CU Boulder (Strategic Relations)

CU Denver

UCCS

CU System

Related Wiki Posts

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Source URL:https://www.cu.edu/blog/ecomm-wiki/ecomm-help-ticket

Links
[1] https://www.cu.edu/blog/ecomm-wiki/ecomm-help-ticket [2] https://www.cu.edu/blog/ecomm-wiki/author/145641 [3] https://www.cu.edu/blog/ecomm-wiki/need-help-start-here [4] https://docs.google.com/presentation/d/1iGkjzbv__E_WUknCcrDAt_txiOODELiHDuL3A95Gx_U/edit?usp=sharing [5] https://www.cu.edu/ecomm/strategy/leadership [6] https://forms.monday.com/forms/bcb01c479b40023f27c393cac374e2ec?r=use1 [7] https://www.cuanschutz.edu/offices/communications/strategic-electronic-communications/ecomm-service-request [8] https://form.asana.com/?k=j8d2TSIrP-TRbx3KmyD7Ww&d=221372384534556 [9] mailto:ecomm-bug@colorado.edu [10] https://www.colorado.edu/today/content/submit-administrative-ememo [11] https://www.cu.edu/ecomm/submit-help-ticket [12] mailto:ecomm@uccs.edu [13] https://advancement.uccs.edu/offices/marketing/ecomm [14] https://www.cu.edu/blog/ecomm-wiki [15] https://form.asana.com/?k=ugKpWqxRFB6E-IdVIr1gGA&d=953891935980033 [16] https://www.cu.edu/blog/ecomm-wiki/new-user-training-marketing-cloud-old2 [17] https://www.cu.edu/blog/ecomm-wiki/new-user-training-salesforce [18] https://www.cu.edu/blog/ecomm-wiki/can-spam-new-user-training [19] https://www.cu.edu/ecomm/access-training/post-training-verification [20] https://www.cu.edu/blog/ecomm-wiki/cvent-certification [21] https://www.cu.edu/blog/ecomm-wiki/cvent-support-and-resources [22] https://www.cu.edu/blog/ecomm-wiki/cvent-additional-training