eComm Help Ticket
The eComm Help Ticket is a robust resource designed specifically for eComm and is constantly updated. Check out an overview of the process (including a peek of the back end), benefits to those requesting help and those providing support, plus common missteps to avoid.
The help ticket compliments the eComm wiki index, which has a tab devoted to each application within eComm's suite of tools.
The video above reviews a slide deck in greater detail. Feel free to share either resource to encourage tickets to be submitted for all help requests.
Users supported by campus eComm Specialists might have a different protocol for requesting help.
Find the preferred process below, based on where you work and who you are supported by:
CU Advancement
Support: Katie Theiler | Serwaa Adu-Tutu | Maddie Taylor
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
For additional support, submit a request via Service Cloud. Please allow 5-7 business days for all requests.
CU Anschutz
Support: Kelly Miller | Kiley Carroll
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
If you need additional support, submit a help ticket to request assistance from an eComm Specialist. While we strive to fulfill service requests as quickly as possible, given high campus demand, we cannot guarantee fulfillment outside the timelines provided in the ticket form.
CU Boulder Advancement
Support: Tom Needy | Thomas Sloan
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
If you need additional support, please submit your request through Workfront. We will be in touch within 24-72 business hours on your requests.
CU Boulder (Strategic Relations)
Support: Lissa Cordova | Nicole Janosi | Rainer Lolly
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
Please submit support requests to ecomm-bug@colorado.edu. Our typical turnaround time during normal business hours is three business days. If you need something in less than three business days, please mark your request as “urgent” and note the date needed in the subject line. This helps us to prioritize requests accordingly.
Requests for Administrative eMemos can be made via the Administrative eMemo submission form. Please allow two business days for processing.
CU Denver
Support: Emilia Covault (Cvent only) | Lauren Galena (interim for Marketing Cloud and Salesforce)
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
If you need additional support from an eComm Specialist, submit a help ticket. Please only select a deadline within 24-48 hours for urgent requests.
UCCS
Support: Kayla Boyer
Need Help? Remember that you can always reach out to your UCCS eComm team, find resources on the UCCS eComm Program website, or visit the CU eComm Wiki index with tabs devoted to each application within eComm’s suite of tools.
If you need additional, non-urgent support, submit a help ticket to your UCCS eComm team.
CU System
Support: Lauren Galena | Mel Jones
Need help? You might find what you're looking for in the eComm wiki index with a tab devoted to each application within eComm's suite of tools.
If you need additional support from an eComm Specialist, submit a help ticket. Please only select a deadline within 24-48 hours for urgent requests.