Marketing Cloud | Admin

eComm specialists can assist users with administrative tasks, such as unlocking a user and resetting their password, granting access to Business Units and changing the user Role.

  1. Navigate to Marketing Cloud >> Email Studio >> Admin
  2. Click My Users listed on the left
  3. Use the Search function to find the user

Unlock User & Reset Password

  1. Select the Name of the user (image 1)
  2. If the user is Locked Out, Unlock User (image 2)
    • This is caused by three failed login attempts.
  3. Select Change Password (image 2)

Business Unit Access

  1. Check the box next to the user
  2. Select Manage Business Unit
    • You can give users access to multiple Business Units
    • If a user has access to multiple Business Units, you can select which one they will be automcatically logged into

Role

  1. Check the box next to the user
  2. Select Manage Roles
    • eComm users who CAN send emails should have one Role
      • eComm - Data Extension
    • eComm users who CAN NOT send emails should have two Roles
      • eComm - Data Extension
      • Deny Sender