Blank and/or inconsistent email preferences in Salesforce are often caused by data discrepancies between Salesforce and CU Ascend when a contact opts out of or into all CU emails. The email opt-out field is not integrated (bidirectionally or otherwise) with the email values in the CU Ascend source system. The lack of integration between the platforms presents a risk that when a contact is opted out in Salesforce, that information is not sent to CU Ascend. Thus, the values often don't match and are at risk of being overwritten during manual data loads.

To mitigate this risk, the System eComm team has implemented a manual process to ensure that the email opt-out values in Salesforce match the email opt-out values in CU Ascend. A basic overview of the process in place to ensure parity between Salesforce and the CU Ascend source system is below.

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Email Opt Out

Email Opt In