How do I take required training on Skillsoft?

  1. Log on to your portal (
  2. Select the Skillsoft tile on the home page
  3. Select Library from the top of the screen
  4. Select your campus folder
  5. Select from the Categories
  6. Select a course and click LAUNCH

Is there a training catalog outside Skillsoft?

Yes. View the catalog on the Employee Learning and Development website.

Where can I find my record of training completions?

Skillsoft keeps a real-time record. View your record in Skillsoft:

  • Go to Learning Transcript
  • Select Add Filters
  • Choose a Status (All, Started, Completed)
  • Apply additional filters, if wanted (Type or data range)
  • Click Apply

NOTE: Employees may access training records from their portal by using the Training Summary.

How do I view or print a certificate of completion for a course I completed in Skillsoft?

To access a certificate:​

  1. Log on to Skillsoft.
  2. Click Learning Transcript.
  3. Click Show Filters.
  4. Select Completed from the Status list box (apply additional filters, if wanted).
  5. Click Refine.
  6. Select Actions to the right of the Title. 
  7. Click View Certificate. Certificate will open in a new window. 
  8. Click Print in the upper right hand corner. 

Access the Viewing Completions and Printing Certificates quick reference guide.

How can I provide a direct link to Skillsoft resources?

You can link directly to resources within Skillsoft by creating a deep link, or hyperlink, like a link from a website or pdf. Deep links allow users to skip the tedious steps needed to navigate to a specific course or resource within Skillsoft. Instead, they click a link, log in, and launch the course.

View the step-by-step guide to create a deep link. 

Where can I find instructor led training (ILT) courses?

  1. Log on to Skillsoft.
  2. Click Library
  3. Select your campus. 
  4. Select Instructor Led Training (ILT) from the left hand Categories menu.
  5. Select the course. 
  6. Click Enroll or Waitlist


  1. Log on to Skillsoft. 
  2. Select Instructor Led Training (ILT) from Quick Links. 
  3. Click Session Schedule
  4. Click Actions
  5. Select Enroll in this Session

View the Enroll in Instructor Led Training - Quick Reference Guide (PDF)

How do I withdraw from an instructor led training session in which I already enrolled?

  1. Log on to Skillsoft.
  2. Click Instructor Led Training (ILT) from Quick Links.
  3. Click Session Schedule
  4. Click Actions
  5. Select Withdraw.

View the Enroll in Instructor Led Training - Quick Reference Guide (PDF).

Who do I contact if I have a problem with Skillsoft?

  1. Contact your campus IT Help Desk.
  2. Email Employee Learning and Development.

How do I know if my computer is configured correctly or compatible with Skillsoft?

How do I turn off my pop-up blocker?

For Internet Explorer:

  1. Go to Tools menu.
  2. Click Internet Options.
  3. Click Privacy.
  4. Uncheck Turn on Pop-up Blocker.
  5. Click Apply.
  6. Click OK.

For Firefox:

  1. Go to Tools menu.
  2. Click Options (Preferences on Macs).
  3. Click Content.
  4. Uncheck Block pop-up windows.
  5. Click OK.

Why is the course I completed not showing up on the portal, Learning Transcript?

There is a 1-2 business-day delay from the time you successfully complete a course and quiz in Skillsoft to when it appears in your learning transcript. If more than 2 business days have passed and you do not see the course, email Employee Learning and Development at

When does Skillsoft maintenance occur?

Weekly maintenance:

  • 11 p.m. Tuesday - 1 a.m. Wednesday (Mountain Standard Time)
  • 11 a.m. - 1 p.m. Sunday (Mountain Standard Time)

You will see a message posted on the myCU Portal reading, "Skillsoft is temporarily unavailable. The site is currently down for maintenance. We apologize for the inconvenience. Please try to access the system again later today."

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