Having trouble accessing the portal and its benefits enrollment tool? Whether you're a retiree without access or a CU employee who can't log in, use this page to learn how to obtain a username and a password (called an “IdentiKey” or a “PassportID” depending on your campus) so you may access this tool.

For instructions on obtaining a username and a password, please select your campus from the options below.

CU Boulder

Learn about IdentiKey.
Visit CU Boulder's IdentiKey FAQ to learn more.

Claim your account.
Visit CU Boulder's Primary Account Activation site. This tutorial will walk you through the process of obtaining login credentials.

Forgot your password? Need to change your password?
Use the Identity Manager area to reset your password.

Need help?
IT Service Center

CU Colorado Springs

Claim your account.
Go to the Claim Your Account page, fill out all the fields and press submit.

Forgot your password? Need to change your password?
Click here to reset your password.

Need help?
IT Help Desk

  • Call: 719-255-3536
  • On the Web: Visit the IT help page
  • Hours: 8 a.m. – 6 p.m. Monday - Thursday; 8 a.m. – 5 p.m. Friday; closed Saturdays, Sundays and staff holidays

CU Denver and CU Anschutz

Claim your account.

  • Go to My Account.
  • Select “Claim Your PassportID.”
  • Enter Employee ID, last name, and day and month of birth.
  • Follow on-screen instructions to select security questions, and finish claiming account.

Forgot your password? Need to change your password?

  • Go to Identity Self Service.
  • Enter your username and password.
  • Click “Sign In” and follow the instructions to reset your information.

Need help?

Help Desk

CU System

Contact the UIS Service Desk for assistance in claiming your username and resetting your password:
UIS Service Desk

  • Call: 303-860-4357
  • Email: help@cu.edu
  • Hours: 7:30 a.m. - 5:30 p.m. Monday - Friday