We’re excited to introduce Goldie, our new PSC chatbot, to provide answers to commonly asked questions. You can find Goldie by visiting www.cu.edu/psc and look for the Golden Retriever at the bottom right of the page.

What Goldie Can Do

Goldie is available 24/7 to quickly assist with common questions like payment status, policy details, or standard procedures. For more complex or unique issues, the Service Desk is still here to help, ensuring everyone gets the right support efficiently.

Built From Feedback

Goldie’s launch follows months of thoughtful testing, feedback, fine‑tuning, and input from many community members. That feedback directly shaped improvements to Goldie’s responses, behavior, and reliability.

Support Goldie’s Continued Improvement

As you interact with Goldie, we encourage you to rate your conversations and share detailed feedback. This feedback will be closely monitored and will help us train Goldie to better support your questions.