During Travel

During Business Hours:
Monday – Friday 7:00 a.m. – 5:30 p.m. 

• Toll Free Phone: 1.855.462.8885
• Local Phone: 303.694.8744
• Email: cutravel@cbtravel.com

After Hours: 
After 5:30 p.m. weeknights, Saturday and Sunday and Holidays  

• Toll Free Phone: 1.800.954.0023 - Reference ID code 6LV
• International After Hours: 682.233.0916 - Reference ID code 6LV

If your university issued Travel Card has been declined while in travel status, please reach out to US Bank at 1.800.344.5696. If the reason for the card decline is related to credit limits, please contact the Commercial Card Office at Procurement.Card@cu.edu for assistance. 

For non-emergency updates to Travel Card credit limits when not in travel status, please submit the Request for credit limit updates in Concur.

The university provides travelers with medical and security assistance through International SOS. Should you need medical, security or logistical expertise while traveling internationally, International SOS is available 24 hours a day, 365 days a year, all over the world.  

International SOS Contact Information

1.215.942.8478 – dedicated phone line 24 hours a day, 7 days a week
University of Colorado Membership Number 11BCAS000006

Additional information on International SOS and other international travel resources can be located on the University Risk Management International Travel webpage.

In the event of an accident or other incident involving a rental car obtained through the university’s travel program while in travel status, the damage waiver insurance coverage provided on rentals through the program is in effect.  The required proof of insurance for each contracted agency can be found below: 

• Avis/Budget
• Enterprise/National
• Hertz 

If you are involved in an accident, be sure to contact the local authorities, if appropriate. Also be sure to collect the contact and insurance information for the other vehicle's driver – regardless of fault. 

The traveling employee is responsible for filing an affidavit/accident claim with the car rental agency. Contact PSCTravel@cu.edu as needed for assistance with receiving a resolution following an accident.