Explore key metrics for PSC services, including volume and cycle time for purchase orders and contracts, as well as volume information for accounts payable, service desk, and operations. Additionally, there are general metrics on system volume, procurement spend, and Knowledgebase utilization, covering data from all campuses. For campus-specific information, reporting requests, and access to the your campus-specific dashboard please contact pscbusinessintelligence@cu.edu.
System Volume and Procurement Spend
System (Marketplace and Concur) Volume & Total Spend* – FY24 - 26
System Volume
- Marketplace - Purchase Order and Payment Voucher Volume - 3.76%
- Concur - Expense Report - 6.6%
Procurement Spend
- Marketplace Spend - 4.2%
- Commercial Card Spend - 5.7%
- Overall Spend - 3.1%
In FY26, Marketplace and Concur reliably supported over $1.5 billion in spend and nearly 290,000 transactions across four campuses, demonstrating the PSC's commitment to maintaining critical enterprise systems at scale.
*Spend calculated on paid invoices for each fiscal year.
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Click here for the System Volume and Spend dashboard (to view you must be logged into your campus VPN).
Purchase Order
Purchase Order: Volume & Cycle Time for PO's review by PSC - FY24 - 26
Overall
- Volume - 1.6%
- Cycle Time - 20.7%
By Category
| Category | Volume | Cycle Time |
|---|---|---|
| IT | 12.2% | 40.0% |
| Prof Svc/Other: | 3.4% | 8.3% |
| Scientific | 2.0% | 24.8% |
*Cycle times are calculated from when a requisition reaches the Purchasing Agents queue to when a PO is issued.
Click here for the Purchase Order Volume & Cycle times dashboard (to view you must be logged into your campus VPN).
Contracts
Volume and Cycle Time for Contracts - FY24-26
Overall
- Volume - 6.7%
- Cycle Time - 9.9%
By Category
| Category | Volume | Cycle Time |
|---|---|---|
| IT | 0.2% | 9.6% |
| Prof Svc/Other: | 9.9% | 3.9% |
| Scientific | 15.3% | 17.5% |
Click here for the Contracts Volume & Cycle times dashboard (to view you must be logged into your campus VPN).
Payables
Manually Processed Invoice Volume by Type - FY24-26
Overall Volume - 5.6%
By Type
| Area | Volume Change |
|---|---|
| Marketplace | 2.2% |
| Concur | 2.5% |
| Payment Voucher | 32.6% |
| Paper Form | 1.4% |
Definitions:
- Marketplace – Processed PO/SPO invoices
- Concur – Approved reimbursement, refund, and/ or travel card expense reports
- Payment Voucher – Approved payment vouchers submitted in Marketplace
- Paper Voucher – Processed Payment Authorization (PA), Non-Employee Reimbursement-International (NRI), and Study Subject Payments (SSP) forms
Click here for the Payables Volume dashboard (to view you must be logged into your campus VPN).
Click here for the Payables Volume by Type dashboard (to view you must be logged into your campus VPN).
Service Desk and Operations
Completed Service Desk and Operations Volume by Type - FY24 - 26
Overall Volume - 7.6%
By Type
| Area | Volume Change |
|---|---|
| Customer Experience | 9.3% |
| CU Supplier | 12.7% |
| Change Order | 2.7% |
Click here for the Service Desk dashboard (to view you must be logged into your campus VPN).
Knowledge Base (KB)
Knowledge Base in FY24-26*
- Average 42.5k views per month
- Increased views - 135.8%
*Go live for Public KB was Aug 21, 2024
Click here for the Knowledge Base dashboard (to view you must be logged into your campus VPN).
Invoice & Form Submissions
Volume of Invoice/Form Submissions - FY24-26
Overall
- Volume - 5.6%
- Avg per month – 12,391
Click here for the Invoice and Form Submission dashboard (to view you must be logged into your campus VPN).
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Interested in checking out more Tableau dashboards? Visit our Procurement Tableau Dashboard website.