Explore key metrics for PSC services, including volume and cycle time for purchase orders and contracts, as well as volume information for accounts payable, service desk, and operations. Additionally, there are general metrics on system volume, procurement spend, and Knowledgebase utilization, covering data from all campuses. For campus-specific information or reporting requests, please contact pscbusinessintelligence@cu.edu.
System Volume and Procurement Spend
System (Marketplace and Concur) Volume & Total Spend* – FY23 & FY24
System Volume
- Marketplace - Purchase Order - 0.3%
- Concur - Expense Report - 6.8%
Procurement Spend
- Marketplace Spend - 13.9%
- Commercial Card Spend - 9.0%
- Overall Spend - 13.3%
Both systems have been consistently maintained and continue to function effectively, ensuring they meet the University’s needs and remain operational.
*Spend calculated on paid invoices for each fiscal year.
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Purchase Order
Volume & Cycle Time for PO’s reviewed by PSC - FY22, FY23 and FY24
- Volume - 7.6%
- Cycle Time* - 12.4%
- Volume - FY24 March to June - 5.0%
- Cycle Time* - FY24 March to June - 21.1%
*Cycle times are calculated from when a requisition reaches the Purchasing Agents queue to when a PO is issued.
Contract
Volume and Cycle Time for Contracts
- FY22, FY23 & FY24
- Volume - 16.4%
- Cycle Time - 10.4%
- Volume FY22 to FY24 - 47.3%
- Cycle Time FY22 to FY24 - 10.0%
Accounts Payable
Processed Invoice Volume by Type - FY23 & FY24
- Overall Volume - 1.3%
- Marketplace Volume - 2.6%
- Concur Volume - 4.6%
- Payment Voucher Volume - 3.7%
- Paper Form Volume - 6.8%
Definitions:
- Marketplace – Processed PO/SPO invoices
- Concur – Approved reimbursement, refund, and/ or travel card expense reports
- Payment Voucher – Approved payment vouchers submitted in Marketplace
- Paper Voucher – Processed Payment Authorization (PA), Non-Employee Reimbursement-International (NRI), and Study Subject Payments (SSP) forms
Service Desk and Operations
Completed Service Desk and Operations Volume by Type - FY23 (Aug22 - Jun23*) & FY24
- Overall Volume - 8.0%
- Cust. Experience Volume - 16.5%
- CU Supplier Volume - 1.2%
- Change Order Volume - 1.1%
* Salesforce went live in August 2022
Knowledge Base (KB)
Total KB views by Quarter for FY24*
- Average 12k views per month
- Volume of KB views contribute to the overall reduction of Service Desk and Operations volume by 8.0%
*Go live for Public KB was Aug 21, 2024
Accounts Payable Invoice Request
Volume of Accounts Payable Requests - FY23 & FY24
- Volume - 4.2%
- Avg per month – 11,455
