System (Marketplace and Concur) Volume & Total Spend* – FY23 & FY24
System Volume
- Marketplace - Purchase Order - 0.3%
- Concur - Expense Report - 6.8%
Procurement Spend
- Marketplace Spend - 13.9%
- Commercial Card Spend - 9.0%
- Overall Spend - 13.3%
Both systems have been consistently maintained and continue to function effectively, ensuring they meet the University’s needs and remain operational.
*Spend calculated on paid invoices for each fiscal year.
Volume & Cycle Time for PO’s reviewed by PSC - FY22, FY23 and FY24
- Volume - 7.6%
- Cycle Time* - 12.4%
- Volume - FY24 March to June - 5.0%
- Cycle Time* - FY24 March to June - 21.1%
*Cycle times are calculated from when a requisition reaches the Purchasing Agents queue to when a PO is issued.
Volume and Cycle Time for Contracts
- FY22, FY23 & FY24
- Volume - 16.4%
- Cycle Time - 10.4%
- Volume FY22 to FY24 - 47.3%
- Cycle Time FY22 to FY24 - 10.0%
Processed Invoice Volume by Type - FY23 & FY24
- Overall Volume - 1.3%
- Marketplace Volume - 2.6%
- Concur Volume - 4.6%
- Payment Voucher Volume - 3.7%
- Paper Form Volume - 6.8%
Definitions:
- Marketplace – Processed PO/SPO invoices
- Concur – Approved reimbursement, refund, and/ or travel card expense reports
- Payment Voucher – Approved payment vouchers submitted in Marketplace
- Paper Voucher – Processed Payment Authorization (PA), Non-Employee Reimbursement-International (NRI), and Study Subject Payments (SSP) forms
Completed Service Desk and Operations Volume by Type - FY23 (Aug22 - Jun23*) & FY24
- Overall Volume - 8.0%
- Cust. Experience Volume - 16.5%
- CU Supplier Volume - 1.2%
- Change Order Volume - 1.1%
* Salesforce went live in August 2022
Total KB views by Quarter for FY24*
- Average 12k views per month
- Volume of KB views contribute to the overall reduction of Service Desk and Operations volume by 8.0%
*Go live for Public KB was Aug 21, 2024
Volume of Accounts Payable Requests - FY23 & FY24
- Volume - 4.2%
- Avg per month – 11,455
