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Combine data, creativity, and technology to drive communications … and you can transform customer service.

You've had great ideas. You've put them in practice. And now, April 30 is your last day to share your greatness with the CUSP 2015 Program.

At the University of Colorado Boulder, the CU Research Administration team developed a thoughtful onboarding process to make sure that what they wanted for new employees really happened.

In a recent submission to the CU Shared Practices (CUSP) Program, CU Online describes how a new approach to team communications improves communication behavior as well as technology.