IMPORTANT: The FinPro Help Desk is transitioning to a PSC Service Desk. Learn how the OUC and PSC are reorganizing help desk and training functions. During the transition (Sept 7-Oct 31), hours for phone service are 10:00 a.m.-noon and 1:00-3:00 p.m., Mon-Fri. Voicemail will not be monitored. Email us anytime at FinProHelp@cu.edu.
Finance & Procurement Services Reorg: FinProHelp Phone Updates
As we discussed last week, the Office of University Controller (OUC) and the Procurement Service Center (PSC) are reorganizing how we deliver Help Desk and Training Services. In the past, these solutions for both finance and procurement were provided by the OUC’s Finance & Procurement Business Services team, including the FinPro Help Desk. While this has worked well over the years, our offices feel that optimal customer service at this time will be delivered by separating the two functions and enabling each office to focus on its core mission. Therefore, responsibility for Help Desk and Training for procurement will transfer from the OUC to the PSC. For FinPro Help Desk service transition, the timeframe is August-October 2021.
Here's what to expect for FinPro Help Desk phone service this week ... and during the next several weeks:
- 9/7/21: During our Sept-Oct transition, FinProHelp phone hours will be 10am-noon and 1-3pm (M-F). Use email during hours the phones are not available.
- Special note for 9/9/21-9/15/21: Due to staffing limitations, FinProHelp phone service will not be available this week. Email to FinProHelp@cu.edu will be monitored, with delays. If inquiry is urgent, type URGENT as first word of email Subject.
As part of the process, we look forward to hearing from you. Feel free to share your thoughts with us: