IMPORTANT: The FinPro Help Desk is transitioning to a PSC Service Desk. Learn how the OUC and PSC are reorganizing help desk and training functions. During the transition (Sept 7-Oct 31), hours for phone service are 10:00 a.m.-noon and 1:00-3:00 p.m., Mon-Fri. Voicemail will not be monitored. Email us anytime at FinProHelp@cu.edu.
Effective Date: 1/06/2020
- To cancel a check (i.e., warrant).
- To request reissue of the payment when the payee name and payment amount remain the same.
- To request reissue when the payment requires a new address only (provide the new address on the WA and Payables will process the new payment).
- Note: If either the payment amount or the payee name changes from the original check, submit a WA to cancel the original payment and submit a new payment request for processing.
Stale-Dated Checks: PSC checks will stale date after 120 days if they have gone uncashed by the payee. The PSC actively works with departments/payees to prevent payments from stale dating. A WA is required if a stale-dated payment needs to be cancelled without reissue, or to update an address and reissue the payment.