IMPORTANT: The FinPro Help Desk is transitioning to a PSC Service Desk. Learn how the OUC and PSC are reorganizing help desk and training functions. During the transition (Sept 7-Oct 31), hours for phone service are 10:00 a.m.-noon and 1:00-3:00 p.m., Mon-Fri. Voicemail will not be monitored. Email us anytime at FinProHelp@cu.edu.
Cure The Red X Of Death
If you try reports in the Cognos Finance folder other than the m-Fin reports, you might encounter this indignity:
We here in the OUC have starting calling this the Red X of Death. Here is the cure.
Do the following, while you are connected to Cognos using MSIE:
- Internet Options
- Security tab
- Select the Trusted Sites zone (the green checkmark).
- Sites button
- If gateway.cu.edu is not in the Websites list, add it.
- Close button
- Custom Level… button
- Set the Enable XSS filter to Disable (it’s down almost at the bottom).
- OK button and Yes button your way out.