Are you getting the following error when:

• Running or rendering a report, or
• Drilling down from a summary report to a detail report?

Clearing your browser’s cache and cookies may resolve the issue.

Windows Browsers

1. Press Ctrl + Shift + Del on your keyboard.
2. Select cache and cookies.
3. Set the time range to “All Time” or “Everything.”
4. Clear the selected data.
5. Close all browser windows completely.
6. Reopen your browser and try running the report again.

Safari on Mac

Follow CU Boulder OIT’s instructions for clearing the Safari browser cache.

Still Having Trouble?

If clearing your cache and cookies does not resolve the issue, please comment below or send us an email, and we will be happy to help.