Need Integrated Online Services (IOS) Help? Start Here.
Click on the name of the tab below that matches the category with which you require assistance. Then, click the + symbol next to the category that best describes your question to view available resources. Create an IOS ticket for a response within 2-3 business days.
Data & Integrations
Email From Information
- What are send classifications, sender profiles, and delivery profiles?
Login / Password Help
Subject Lines and Preheaders
- How do I choose a subject line?
- What is a preheader?
- Can I add personalized data to the subject line and preheader? (coming soon)
- How do I add an emoji to my subject line or preheader? (coming soon)
- Save Email as Template
- Create Email from Template
- My message ended up in a spam folder. How can I prevent this? (coming soon)
- How do I fix a broken link in an email I already sent?
- Are there checklists that can help me do my job better?
- With what browsers is Marketing Cloud compatible?
- Why didn’t a contact receive my email? (coming soon)
- Why can't I send emails from Marketing Cloud? (coming soon)
If our documentation couldn't answer your question, please let us know. Submit a help ticket so we can assist you.