Program Success
The Program Success team serves as the critical link between campus partners and the CRM team.
- Serving as a true partner in development of innovative and meaningful solutions, the team dives deep into partner needs and requirements, gaining a deep understanding of the nature of the business.
- Team members serve as thought partners with various campus counterparts, helping to envision the future and translate business requirements into technical action.
- The Program Success team also plays a key role in work management and intake, roadmapping, and project planning.
CRM implementations supported include:
- eComm
- Integrated Online Services (IOS)
- UCCS Campus CRM (Admissions Connect and Student Support Network)
Product Development & Delivery
The Product Development and Delivery team leads the way on technical implementations and enhancements.
- Providing expertise in Salefsorce and a variety of related products, the team supports day-to-day business operations and management.
- Able to work with both out-of-the-box functionality and to develop innovative, custom solutions and business processes, the Product Development and Delivery team brings customer visions to life.
- Working side by side with the UIS integrations team to ensure accurate data flows and reporting, the team also looks toward what's next with various CRM technologies to keep customers and their business evolving with the ever-changing landscape.
CRM implementations supported include:
- eComm
- Integrated Online Services (IOS)
- Procurement Service Center
- UCCS Campus CRM (Admissions Connect and Student Support Network)
Digital Engagement
The Digital Engagement team supports constituent outreach via email and SMS.
- Making critical Salesforce data actionable, the team develops personalized, automations and journeys at scale, ensuring that outreach is delivered to the right audience at the right time.
- Continuously evolving with the latest digital engagement technology, the team brings expertise in Einstein AI, custom reporting, dynamic content, advanced personalization, and decision splits all of which combine to allow for customized outreach in support of customer goals.
- Providing day-to-day support for business operations and single sends, the team ensures that the Marketing Cloud environment meets customer needs.
CRM implementations supported include:
- eComm
- Integrated Online Services (IOS)
- UCCS Campus CRM (Admissions Connect and Student Support Network)
Marketing
The Marketing Team serves as a strategic partner for campus online recruitment operations, providing critical marketing and creative infrastructure to campus partners.
- A team of seasoned creative professionals work together to create comprehensive marketing campaigns and outreach efforts in tandem with campus partners and external vendors to support a robust lead pipeline for online education.
- Providing market research and analysis, copywriting, digital media design, organic social strategy and support, SEO, and web content management, the team collaborates with customers to create multi-channel engagements that are meaningful, effective, and tied to data-based decision making and analysis.
CRM implementations supported include:
- Integrated Online Services (IOS)
Training & Enablement
The Training and Enablement efforts on the CRM team provide a critical link between technical deliverables and end users, ensuring that business processes and best practices are documented and well understood.
- Providing both new user onboarding services and ongoing user education, the team recognizes that the CRM landscape is ever-evolving, and that user education is a cornerstone of any successful implementation.
- Whether customers choose of offer training on campus or receive services from UIS, the team provides insight on training and enablement best practices, process review and assessment, communication strategies and planning, and ongoing needs assessment.
CRM implementations supported include:
- eComm
- Integrated Online Services (IOS)
- UCCS Campus CRM (Admissions Connect and Student Support Network)