Enablement helps users harness the full potential of technology. It involves embedding the product within the organization and making sure everyone knows how to use it to a point where it not only makes people’s lives easier but it also becomes integral to daily operations.
The five basics of enablement are establishing expertise, creating content, fostering community, collecting feedback and ongoing education. While the fundamentals are the same, the methods to achieve these enablement objectives vary by project (based on the specific programs needs/goals and available resources).
The eComm program, UIS' most mature CRM-related services, has the most robust training resources which are highlighted below. Other programs will prioritize valuable resources to replicate and promote them when available.
