IMPORTANT: The FinPro Help Desk is transitioning to a PSC Service Desk. Learn how the OUC and PSC are reorganizing help desk and training functions. During the transition (Sept 7-Oct 31), hours for phone service are 10:00 a.m.-noon and 1:00-3:00 p.m., Mon-Fri. Voicemail will not be monitored. Email us anytime at FinProHelp@cu.edu.
Do you need to book international airfare? You can book this airfare using the Concur Travel & Expense System. There is no service fee when booking airfare in Concur.
You also have the option to book trips through Christopherson Business Travel (CBT), and we encourage you to work with CBT on complex (multi-leg) international trips. When you book through a CBT agent, a $20 booking fee will apply.
Read the procedures
- Pre-approval for international travel is required via Concur Request for employees prior to purchasing your airfare. You’ll need to include your airfare route and an estimated total trip cost in Concur Request. You can use Concur to obtain your desired travel itinerary (quote) to complete your request. You'll receive an email notifying you when your request is approved.
- Once your trip is approved, log into Concur and click Requests. Locate your approved request and take note of the 4 digit identifier in the Request ID column. You’ll need this to book your trip in Concur.
- If you’re booking the trip for yourself, you can get started right from the Concur home page.
If you’re booking the trip for someone else, you’ll first need to select the person you’re booking for. To act as a travel arranger, click Profile and select that employee from the Acting as other user drop-down. Click Start Session. You’ll see the name of the person you’re arranging travel for display on the home page
- From your Concur home page, use the Trip Search box to enter your trip information.
- You can restrict your flight search by changing the dropdowns for your depart and return.
- If you want to search for a rental car or a hotel after your flight search, check the boxes for Pick-up/Drop-off car at airport and/or Find a Hotel. Or you can use the designated tabs, later, to book a car or lodging.
- The Search by dropdown defaults to sort by Schedule. You can change to sort by Fares first -- or you can keep the Schedule default and compare fares later.
- Click Search.
- Review the popup message for important reminders about your booking. Click Continue.
- Wait for your results to fully load. You can use the controls on the left to tweak your search. Use the matrix at the top of your screen to narrow down results.
- If you’re traveling on federal grant funds (Fund 30 SpeedTypes), you’ll need to comply with grant requirements, including the Fly America Act. (Contact your campus sponsored projects office to ensure that you’re aware of all restrictions.) When searching for flights in Concur, you’ll see a Fly America icon designating compliant flights.
- Click Select next to each flight you wish to book.
- Now you’re able to see the price. If you don’t see the price, you may have to click View Fares.
- Click on the fare to proceed with booking your flights. You’ll be taken to a new page to review booking details and reserve.
- Verify the information on this page is correct. If you decide to change your flights, click Back. If you’re ready to proceed, click Reserve Flight and Continue.
- You’ll be taken to the Travel Details page. Verify the details are correct, then click Next.
- You may see a reminder if you haven’t booked a car or hotel reservation for your trip. Click Cancel if you want to go back and add a car and/or hotel to this search. Click OK to continue with your present itinerary.
- On the Trip Booking Information page:
- Enter the SpeedType you want to use to cover the ticket costs.
- Indicate whether or not the trip is grant funded.
- Review the Trip Confirmation page, then click Purchase Ticket.
- The Travel Rule Triggered popup appears. Use the dropdown to select “I am aware that all international travel is sent for approval.” You may add a note, if appropriate. Click Save.
- When you book an international trip in Concur, your ticket is held for up to 24 hours to enable Procurement Service Center review. The PSC Travel team will confirm the status of your International Travel Request. If you have not submitted a Concur Request, your airfare purchase will be denied. If your request is pending approval, the approvers will be notified and given 24 hours to take action before tickets are granted. Flights to high-risk destinations will not be ticketed without full approval.
- You’ll be notified by email when your flights are ticketed. An itinerary will be emailed to the traveler, the traveler’s supervisor, and any designated Travel Arrangers.
You’ll have 24 hours to cancel tickets without penalty, if necessary.
Note: You’ll also receive an email from CIBT. CIBT helps travelers understand the documents they need for international travel. If you wish – and if your department approves this expense – you can also ask CIBT to help you obtain those documents. For additional information about their services, see https://cibtvisas.com
- Upon return from your trip, you’ll create an expense report to reconcile Travel Card transactions and request reimbursement for any out-of-pocket transactions related to your trip. Effective January 1, 2021, any airfare transactions booked via Concur or CBT will be available to import and reconcile on your expense report.