Whether you submit a request by email, phone, or through an existing support channel, staying informed about progress and updates is important. To provide an even better experience, UIS offers the Client Support Portal, powered by TeamDynamix, as a centralized location to submit, manage and track your requests. 

• A service request is a request that initiates a service action previously agreed to as a normal part of service delivery. 
• An incident is an unplanned interruption in service or a reduction in the quality of a product or service. 

Here is what you have access to: 

• Visibility: See all your open incident and service requests, progress notes and updates in real time. No more guessing or digging through inbox threads. 
• Faster Resolutions: Engage in real time as a ticket progresses using comments. Add relevant documentation as attachments, leading to faster request resolution. 
• Easy access to UIS Knowledge Resources: A simple, unified location to access quick how-to guides, resources and our UIS service catalog. 

It’s intuitive and easy to use.  Check out our Getting Started guide or talk to your Customer Success Manager if you need help.