All UIS enterprise and business applications are in service at this time.
Service Status: Green
Usually, the best place to begin is with your campus site administrator. Access to the list of all site administrators requires you to be signed in for identity authentication.
The UIS Service Desk is available to help via phone, email or in-person from 7:30 a.m. - 5:30 p.m. Monday through Friday, excluding university holidays.
Have an issue, question, or problem you need to report? There are two ways to request assistance.
If you need to add detail to your support request, simply reply to the email you receive from our ticketing system without altering the subject line.
During business hours, 7:30 a.m. - 5:30 p.m. Monday to Friday, call the UIS Service Desk for immediate help at 303-860-HELP (4357).
Want to check the status of a ticket? There are two ways to do so:
Having problems with a particular ticket? Contact email@example.com to escalate your ticket.
A workbook created with any version of Tableau Desktop can connect to any supported version of Tableau Server. But once you are connected, compatibility can be an issue depending on the version you are using and the action you're performing.
Compatibility issues typically arise only between release versions of Tableau products. For example, if you are using Tableau Desktop 2021.4 and others are using Tableau Desktop 2021.3, or if you need to publish to Tableau Server and it is still running version 2020.1, you can encounter compatibility issues. To update to the newest Tableau Desktop version, visit Tableau Releases.
To identify which version of the product you are using, with Tableau Desktop open:
You can publish workbooks and data sources to Tableau Server if the version of Tableau Server is the same or newer than the version of Tableau Desktop. For example, you can publish workbooks and data sources from Tableau Desktop 2020.2 to Tableau Server 2020.2, Tableau Server 2020.3, or Tableau Server 2020.4.
But if Tableau Server is running an earlier version than Tableau Desktop, you will be prompted to downgrade the workbook before you can publish it to Tableau Server. For example, you can downgrade a workbook created on Tableau Desktop version 2020.3 to publish it to Tableau Server version 2019.3. For more information about how to downgrade your workbook, see Downgrade your workbook in this article.
The Data and Business Intelligence team hosts monthly webinars for all key stakeholders to receive updates, information and demonstrations about products like Tableau.
We also post updates to the Data & BI / IRM blog.
Please contact us with any questions and feedback related to the Tableau enterprise server.