Whether you submit a request by email, phone, or through an existing support channel, staying informed about progress and updates is important. To provide an even better experience, UIS offers the Client Support Portal [3], powered by TeamDynamix, as a centralized location to submit, manage and track your requests. 

• A service request is a request that initiates a service action previously agreed to as a normal part of service delivery. 
• An incident is an unplanned interruption in service or a reduction in the quality of a product or service. 

Here is what you have access to: 

• Visibility: See all your open incident and service requests, progress notes and updates in real time. No more guessing or digging through inbox threads. 
• Faster Resolutions: Engage in real time as a ticket progresses using comments. Add relevant documentation as attachments, leading to faster request resolution. 
• Easy access to UIS Knowledge Resources: A simple, unified location to access quick how-to guides, resources and our UIS service catalog. 

It’s intuitive and easy to use.  Check out our Getting Started guide [4] or talk to your Customer Success Manager [5] if you need help.