We’ve all been there—you send an email to request help or report an issue, and then you’re left wondering: Did they receive it? Who is working on it? What is the status? 

It doesn’t have to be that way. There’s a faster, more transparent way to get and track the help you need. 

Our UIS Client Support Portal [3], powered by TeamDynamix, is a single, centralized destination designed to give you direct control over your incident and service requests. 

• A service request is a request that initiates a service action previously agreed to as a normal part of service delivery. 
• An incident is an unplanned interruption in service or a reduction in the quality of a product or service. 

Here is what you have access to: 

• Visibility: See all your open incident and service requests, progress notes and updates in real time. No more guessing or digging through inbox threads. 
• Faster Resolutions: Engage (using comments) in real time as a ticket progresses.  Add relevant documentation as attachments, leading to faster request resolution. 
• Easy access to UIS Knowledge Resources: A simple, unified location to access quick how-to guides, resource, and our UIS service catalog. 

It’s intuitive and easy to use.  Check out our Getting Started guide [4] or talk to your Customer Success Manager if you need help.