Current UIS Projects and Initiatives

This initiative will help mitigate the risk of the data center move. 
Benefits of the transition from OpEx to CapEx include increased security, High Availability (HA) and Disaster Recovery (DR), and ease of future cloud growth without paying the upfront cost.

The Cherwell Service Management (CSM) product is used by Employee Services (ES), Office of University Controller (OUC), the Procurement Service Center (PSC), and the CU Boulder Human Resources Service Center (HRSC) as a primary case management tool and by UIS as an IT Service Management (ITSM) tool.

In March of 2021, Cherwell was acquired by Ivanti, Inc. While the CSM product continues to be supported by Ivanti, it is now on a roadmap for eventual incorporation into the Ivanti Neurons for ITSM product and existing customers are voluntarily able to migrate from Cherwell to Neurons. Given this event, as well as interest from the Campus OIT units in the feasibility of leveraging a consistent case management/ITSM tool across CU and based on feedback from both internal and external customers on dissatisfaction with the product, UIS has identified this as an opportunity to assess the case management needs for the System Administration departments listed above, as well as the ITSM needs for our own department.

These requirements will be used as the basis for a separate, future tool selection exercise.

When the grade change workflow was implemented, it was built in IEP due to the tools version and Approval Workflow Engine (AWE) availability at that time. If/when Portal is replaced, we risk losing this functionality. This change would align with the organizational standard of using OnBase for workflows.

There are a series of records across the Grants modules that have unprocessed, old, and irrelevant or invalid data. This causes uncertainty in the analysis and reporting of the data. The cleanup will eliminate invalid data from these tables and will process valid data that could be missing from the various components within the Grants Suite. This initiative is focused on data that will impact Billing, Grants, Project Costing, and Customer Contracts.

This Initiative will be used to remediate the findings from the Microsoft Active Directory Risk Assessment Program (RAP), and Office 365 Security Optimization Assessment. Each of these findings from the assessments will help to increase the security posture of both our Active Directory environment and Microsoft 365 tenants.

ExecutionExecution PhaseThe UIS project team executes the project plan with a focus on meeting scope, budget and timeline. Active management of time, cost, quality, change, risk and issues occur during the execution phase.

The vendor Micro Focus is sunsetting Silk Performer in CY 23, thus need to switch to the vendor’s other product Load Runner. While we make the switch over to Load Runner, the vendor will allow us to use Silk Performer for 12 months in parallel or up until 12/31/2023, whichever happens first.

The implementation of Snowflake-based hubs of data will allow the campus OIT / ODA / Data Scientists to have a central location for the main UIS sources of data where they can supplement the data with campus-specific sources and create subsets of data for various needs. By having one location where the UIS-managed data and the campus data are located, the campuses can start adding their own data and creating datasets that meet their needs. This also provides the campuses with space and tools they can analyze the data and run their data algorithms on to come up with new insights. Since the campus areas will be totally managed by the campus users, they will have full control over how they want to manage their data and processes, and not need to coordinate with UIS to manage it.

By improving search match rules in CUP we can:

• Reduce duplicate records across all systems
• Allow a more seamless experience for a greater proportion of students and staff
• Reduce customer service incidents for duplicates
• Reduce manual effort for duplicate corrections

CU relies on CU People (CUP) to create a consistent identity that students and staff can bring to each part of the CU platform. By merging person data from different systems, CUP creates a canonical Constituent ID (CID) that uniquely identifies a person at CU. The CID is a core feature of CU's systems and allows students and staff to access all of their information in one portal, enables SSO between applications, and allows updated information to flow between systems. By enhancing the CID process with more automation, we can allow a more seamless experience for a greater proportion of students and staff and reduce manual corrections and customer service incidents.

The goal of this initiative is to enhance the already delivered Grants WorkCenter. We will expand the Grants WorkCenter to include additional functionality to further improve daily processing, workload management, and metrics, streamlining Post Award Management at all 4 campuses.. We will also be expanding the use of the Grants WorkCenter from the Post Award & Billing Teams to include the Closeout teams as well.