Starting July 1, 2023, CU Health Plan members enrolled in Anthem's Exclusive, Extended or High Deductible plans will see important changes to CVS Caremark pharmacy coverage. Learn more about these changes, where to fill your prescriptions and what actions to take at cu.edu/pharmacy.
The University of Colorado uses multifactor authentication to protect personal information in the portal. It takes two items—your password and your phone—to access sensitive information. This decreases the likelihood that others can access your data, even if they have your password.
Protected pages
You will be asked to authenticate your identity only when you try to access the following items in the CU Resources area of the portal:
- Direct Deposit
- W-2
- W-4
- Phone number
- Additional Information tab in My Info/Personal Details
- Benefits Summary
- Open Enrollment
How to authenticate your identity
Step 1: Log into your employee portal.
Step 2: When you try to access a protected page in the portal's CU Resources area, a page like the one below will appear. You will be asked to authenticate your identity.
Step 3: You will have authentication two options: Receive a phone call or receive a text message with a passcode.
Option 1: Receive a phone call
From the Device drop-down menu, select the phone number where you wish to be contacted. | |
Click the Call Me button. | |
Answer the call, then press any key on your phone to log in. The protected page will open. |
Option 2: Receive a text message with a passcode
From the Device drop-down menu, select the phone number where you wish to be contacted. | |
Click the Enter a Passcode button. | |
A blue bar will appear on the screen. Press the Text me new codes button. |
|
You’ll receive a text message from CU with a passcode. Enter the passcode and press the Log In button. The protected page will open. |
Need assistance?
Active employes:
- If you are having difficulty using the authentication system due to an out-of-date phone number, please contact your department's payroll liaison for assistance. In CU's human resources management tool, HCM, your payroll liaison can add a phone number to your employee record's cellular, campus 1 or campus 2 contact fields.
- For other issues, please email Employee Services at hcm_community@cu.edu. Please include your name, employee ID number, contact information and a description of the problem.
Retirees and non-employees
- If you are having difficulty using the authentication system due to an out-of-date or absent phone number, contact Employee Services at hcm_community@cu.edu or 303-860-4200, option 2.
- Please include your name, contact information and a description of the problem.