March 1, 2024
A new CU Innovation & Efficiency (CU I&E) Awards Program submission charts the development and automation of a form to enhance data accuracy and customer service.
AT UCCS, a team including Jennifer Biga, Brooke Koenig, and Norm Halford accomplished their goals to streamline data collection and storage by reengineering a PDF form into OnBase, enabling approval workflow routing and email notification, as well as ticketing/documentation in their Cherwell incident management system.
As Jennifer notes, Knowledge gained from this project has proven versatile in that we were able to transcend this HR solution into an outward facing student/parent process improvement within the Financial Aid Office. Customer service has been improved across functions.
See Leveraging OnBase for Campus-wide Student Employee Termination Process for additional information. And we encourage you to review all the entries on our CU I&E Current Submissions website. Perhaps they will inspire you to share your own innovative work with us!