Standard Turnaround Times
The IOS team receives a variety of requests on a weekly basis from simple website edits to complex marketing campaign launches. We know it can be challenging to understand the turnaround times needed for these types of requests, so we're providing some general guidelines below.
How does the IOS team work?
The IOS team works in bi-weekly sprints, meaning that we meet every other Thursday to determine what work we'll complete in the upcoming two-week period. This process helps us understand our capacity and identify cross-team dependencies that affect our ability to deliver on requests. Although we work in sprints, we also acknowledge that urgent or time-sensitive issues may arise that will require us to shift our focus. When that happens, we'll likely ask for your assistance in helping us identify work we can postpone in order to address the most pressing need.
Estimated Turnaround Times
NOTE The timelines below begin once the UIS team has received all appropriate materials and documentation from the campus partner. We will soon be adding additional information of what you'll be asked to provide and when so we can operate more efficiently together.