The Office of University Controller (OUC) and Procurement Service Center (PSC) have reorganized how they deliver help desk and training functions. As part of this restructuring, the OUC's Finance & Procurement Help Desk (FinProHelp) has transitioned into two new units: The OUC's Financial Services & Solutions (FSS) team continues to provide finance-related assistance previously available from FinProHelp. The PSC Service Desk now provides procurement-related assistance previously delivered by FinProHelp. This Guide tells you where to get help after the FinPro Help Desk transition.


PSC SERVICE DESK
Email: PSC@cu.edu.
FinProHelp@cu.edu email forwards to PSC Service Desk until mid-February 2022.


OUC FINANCIAL SERVICES & SOLUTIONS
Email: FSS@cu.edu.


OTHER RESOURCES/OFFICES

Former FinProHelp 303.837.2161 is new PSC Service Desk phone.

Contact PSC Service Desk about:

  • Payment Status/Invoice Inquiries
  • Booking Travel
  • Reimbursements
  • Procurement/Travel Cards
  • Concur 
  • CU Marketplace
  • Purchase Orders
  • PA, NRI, SSP/Other PSC Forms
  • Supplier Questions
  • 1099 Questions

Contact Financial Services & Solutions about:

  • CU-Data/m-Fin reports
  • Finance System (FIN)
  • Fiscal Compliance
  • Propriety of Expenses/Sensitive Expenses
  • Recognition & Training
  • Gift Cards
  • Fundraising Events
  • Cash Receipt/Other OUC Forms
  • OUC's CPE Program

Contact the offices listed for assistance with the designated topics:

  • Campus Controllers' Offices - continue to contact your campus finance office as you have in the past (this has not changed)
  • CU Denver|CU Anschutz Medical Campus Fiscal Compliance - Fiscal Compliance, Propriety of Expenses, Sensitive Expenses, Recognition & Training, Gift Cards (this has not changed)
  • UIS/Campus IT Offices - Portal Issues (access, login, etc.)
  • Employee Services - Benefits
  • Employee Services - HCM
  • Employee Services - Payroll
  • Employee Services - Scope of Work (SOW)
  • Campus Bursar's Offices - BRS Payments
  • Campus Security Coordinators - Enterprise System Access

 

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