m-Fin How-to: Troubleshooting Scheduled Reports

Have your scheduled reports suddenly stopped running? Try these troubleshooting tips to get them working again.

Read the procedures

Step 1: Verify the scheduled report is still active.

1. Click the My content tab on the home page to access your scheduled m-Fin reports. Or, click the Open menu button in the top left > Content > My content. 
2. Locate the scheduled report you want to update and click the Action menu, the three dots to the right of the heart icon.
3. Select Properties
4. Select the Schedule tab
5. Verify the schedule is enabled - The toggle button to the left of Enable will be green. If it has been disabled the toggle button will be gray. Click the toggle button to enable it.
6. Click the Edit link
7. Verify the schedule end date - Scroll down to the Period section. Verify the end date has not passed or No end date is selected.

Step 2: If no issues were noted in Step 1, or if CU-Data prompts you to renew your credentials, follow the steps below.

1. Click Personal menu icon, on the top right of the CU-Data page             
2. Click Profile and settings             
3. On the Profile tab, click the Renew link, to the right of Credentials             
4. Enter your user ID and password. These are your network credentials, the username and password you use to log into the portal.             
5. Click OK

If you are still experiencing issues after following these steps, contact FSS@cu.edu