The purpose of the Process Mapping for Efficiency and Cross-Training course is to describe a team-based method for identifying, integrating, and diagramming processes between departments and individuals, which helps ensure that connections, communications, and hand-offs are well-designed and well managed.

Program Level: Basic

Prerequisites: None

Advanced Preparation: N/A

Instructional Method: Group-Live, Group-Internet Based

Instructors: Kathy Illian

Recommended CPE Credit: 1.0  Hours

Field of Study: Management Services

Course Objectives:

At the end of the course, participants will be able to:

  • Flesh out the who, what, where, why, and how of a process;
  • Identify why it’s important to have team members who are NOT subject matter experts in the process as well as those who are;
  • Use basic flowchart shapes in MS Visio (which is optional but advisable);
  • Use Visio to create process maps with links, easily identifiable stakeholders, and a clear timeline;
  • Analyze the diagram for potential gaps and areas of improvement; and,
  • Organize their process maps for the web/shared folders.

Program Policies

NASBA Statement

The University of Colorado is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: