Online and Distance Education Student Complaint Resolution

 

Accreditation and Institutional Quality Complaints

Any prospective or enrolled student may request a copy of a campus's accreditation and state approval documents. Complaints relating to the University's institutional quality may be filed with the Higher Learning Commission.

Student Conduct and Consumer Complaints

Online and distance education students may file a complaint by clicking on their campus's complaint procedure to internally resolve grievances.

Students who have exhausted opportunities for resolution and are unsatisfied with their resolution may file a complaint with the Colorado Department of Higher Education. Students living outside of Colorado may file an additional complaint with their state agency (listed below). 

Last Update: 5 February 2016

States and District

Alabama


Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
Phone: 334.293.4653 / 334.293.4654
Tivoli.nash@accs.edu / allaina.robinson@accs.edu

Complaint Procedure

Alaska


Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Phone: 907.465.6741
EED.ACPE-IA@alaska.gov        

Complaint Procedure

Arizona


Arizona State Board for Private Postsecondary Education
1400 W. Washington Street Room 260
Phoenix, AZ 85007
Phone: 602.542.5709

Complaint Procedure

Arkansas


Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Phone: 501.371.2000
ADHE_Info@adhe.edu

Complaint Procedure

California


California Department of Consumer Affairs, Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 888.370.7589, press 3 when prompted
bppe.enforcement@dca.ca.gov

Complaint Procedure

Connecticut


Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Phone: 860.947.1800
edinfo@ctohe.org

Complaint Procedure

Delaware


Delaware Department of Education
401 Federal Street
Dover, Delaware 19901
Phone: 302.857.3388
IHE@doe.k12.de.us 

Complaint Procedure

District of Columbia


Office of the State Superintendent of Education
Educational Licensure Commission
810 First Street, NE
9th Floor Washington, DC 20002
Phone: 202.727.6436
osse@dc.gov

Complaint Procedure

Florida


Florida Department of Education, Commission for Independent Education
Turlington Building, Suite 1514
325 West Gaines Street
Tallahassee, Florida 32399
Phone: 850.245.0407
ChancellorFCS@fldoe.org

Complaint Procedure

Georgia

Hawaii


Hawaii Post-secondary Education Authorization Program
Leiopapa A Kamehameha Building aka State Office Tower
235 South Beretania Street
Honolulu, Hawaii 96813
Phone: 808.586.7327
hpeap@dcca.hawaii.gov

Complaint Procedure

Idaho


Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720-0037
Phone: 208.334.2270
valerie.fenske@osbe.idaho.gov

Complaint Procedure

Illinois


Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
Phone: 217.557.7359
tapia@ibhe.org

Complaint Procedure

Indiana


Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
Phone: 317.464.4400 / 317.464.4400 Ext.141
sappeal@che.in.gov / tadams@bpe.che.in.gov

Complaint Procedure

Iowa


Iowa College Student Aid Commission
430 East Grand Avenue, FL 3
Des Moines, IA  50309
Phone: 515.725.3400
carolyn.small@iowa.gov

Complaint Procedure

Kansas


Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Phone: 785.296.3421

Complaint Procedure

Kentucky


Institutional Complaints
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Phone: 502.573.1555

Complaint Procedure

Louisiana


Louisiana Attorney General's Office of Consumer Protection
P.O. Box 94005
Baton Rouge, LA 70804-9005
Phone: 1.800.351.4889 / 225-326-6400

Complaint Procedure

 

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Phone: 225.342.4253

Complaint Procedure

Maine


Maine Department of Education
23 State House Station
Augusta, Maine 04333-0023
Phone: 207.624.6600

Complaint Procedure

Maryland


Associate Director for Private Career Schools
Planning and Academic Affairs
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
Phone: 410.767.3301
collegiatecomplaint.mhec@maryland.gov

Complaint Procedure

Massachusetts


Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108  
Phone: 617.994.6950
awilliams@bhe.mass.edu

Complaint Procedure

Michigan


Michigan Department of Licensing and Regulatory Affairs
Licensing and Regulatory Affairs  
P.O. Box 30004
Lansing, MI 48909
Phone: 517.241.9223 

Complaint Procedure

Minnesota


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Phone: 651.259.3975 / 1.800.657.3866
info.ohe@state.mn.us

Complaint Procedure

Mississippi


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Phone: 601.432.6372
mdykes@ihl.state.ms.us

Complaint Procedure

Missouri


Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: 573.526.1577 / 573.751.2361
info@dhe.mo.gov

Complaint Procedure

Montana


Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Phone: (406) 444-6570
stateauthorization@montana.edu

Complaint Procedure

Nevada


Nevada Commission on Postsecondary Education
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada 89123
Phone: 702.486.7330 
mjwu@cpe.state.nv.us

Complaint Procedure

New Jersey


New Jersey Office of Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
Phone: 609.984.3738
eric.taylor@oshe.nj.gov

Complaint Procedure

New Mexico


New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe NM 87505
Phone: 505.476.8418
Diane.vigil@state.nm.us

Complaint Procedure

North Carolina


University of North Carolina Board of Governors
North Carolina Post-Secondary Education Complaints
c/o Terrence R. Scarborough
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: 919.962.4558
studentcomplaint@northcarolina.edu

Complaint Procedure

North Dakota


North Dakota University System
Tanya Spilovoy, D. Ed.
Director of Distance Education and State Authorization
600 East Capitol Ave
Bismarck, ND 58501-1217
Phone: 701.328.2960
tanya.spilovoy@ndus.edu

Complaint Procedure

Ohio


Ohio Board of Regents
25 South Front Street
Columbus, Ohio 43215
Phone: 614.728.3095
mexline@regents.state.oh.us

Complaint Procedure

Oklahoma


Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Phone: 405.225.9100

Complaint Procedure

Oregon


Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Phone: (541) 687-7400
juan.baez-arevalo@state.or.us

Complaint Procedure

Pennsylvania


Pennsylvania Department of Education
333 Market Street, 12th Fl
Harrisburg, PA 17126
Phone: 717.783.8228
ra-collunivseminfo@pa.gov

Complaint Procedure

Rhode Island


Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
Phone: 401.456.6000
ribghe@ribghe.org

Complaint Procedure

South Carolina


South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803.737.2260
cbarton@che.sc.gov

Complaint Procedure

South Dakota


South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Hwy 14 Suite 3
Pierre, SD 57501-8053
Phone: 605.773.4400

Complaint Procedure

 

Postsecondary Education
South Dakota Office of Secretary of State - State Capitol

500 East Capitol Avenue
Pierre SD 57501-5070
Phone: 605.733.3537]
sos.edu@state.sd.us

Tennessee


Tennessee Higher Education Commission
Division of Postsecondary School Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN  37243
Phone: 615.741.3605
shauna.jennings@tn.gov

Complaint Procedure

Texas

Vermont


Vermont State Board of Education
219 North Main Street, Suite 402
Barre, VT 05641
Phone: 802.479.1030
cathy.hilgendorf@state.vt.us

Complaint Procedure

Virginia


Virginia State Council of Higher Education
101 N. 14th
St. James Monroe Building
Richmond, VA 23219
Phone: 804.371.2285
communications@schev.edu

Complaint Procedure

Washington


Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98504-3430
Phone: 360.753.7800
complaints@wsac.wa.gov

Complaint Procedure

West Virginia


West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. E., Suite 700
Charleston, WV 25301-2800
Phone: 304.558.2101

Complaint Procedure

Wisconsin


State of Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
Phone: 608.266.1996
eabmail@eab.wisconsin.gov

Complaint Procedure

Wyoming


Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Phone: 307.777.7675
elaine.marces@wyo.gov

Complaint Procedure

Commonwealths and Territories

American Samoa

American Samoa Department of Education (Utulei)
Pago Pago, AS 96799
Phone: 684.633.5237

 

American Samoa Board of Higher Education
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799
Phone: 684.699.9155

Federated States of Micronesia


FSM Department of Education
PO BOX PS87, Palikir
Pohnpei, FM 96341
Phone: 691.320.2609

 

College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
Phone: 691.320.2480

Guam


Department of Education, Government of Guam
Federal Programs Division
500 Mariner Avenue
Barrigada, Guam 96931
Phone: 671.475.0470 / 671.300.1267
federal-programs@gdoe.net

 

University of Guam
UOG Station
Mangilao, Guam 96923
Phone: .671.735.2201/08/14

Northern Mariana Islands


Northern Marianas Department of Education
CNMI Public School System
Bwughos Street, Susupe
PO BOX 501370
Saipan, MP 96950
Phone: 670.237.3027

Puerto Rico


Puerto Rico Department of Education
P.O. Box 190759
Calle Federico Costa #150
Hato Rey, PR 00919-0759
Phone: (787) 773-5800

 

Puerto Rico Council on Higher Education
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
Phone: 787.641.7100

Republic of Palau


Republic of Palau National Government
Ministry of Education
PO BOX 6051
Koror, Palau 96940
Phone 680.767.2403

 

Palau Community College
P.O. Box 9
Koror, Republic of Palau 96940
Phone: 680.488.2470 / 680.488.2471

Republic of the Marshall Islands


Republic of the Marshall Islands
Ministry of Education
P.O. Box 3
Majuro, MH 96960
Phone: 692.625.5261

 

Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
Phone: 692.625.5770

U.S. Virgin Islands


Virgin Islands Department of Education

(St. Croix)
21-33 Hospital Street
Christiansted, St. Croix, 00820
Phone: 340.773.1095
ideas@doe.vi

 

(St. Thomas)
1834 Kongens Gade
St. Thomas, VI 00802
Phone: 340.774.0100
ideas@doe.vi