About us

Mission statement

The UIS Service Desk contributes to the University of Colorado’s success through the delivery of timely, high quality and professional IT services and support at every customer interaction.

UIS provides campuses with support of enterprise applications. Customers include all CU campuses, the Office of the President, the Board of Regents, Employee Services, Procurement Service Center and other groups that support campus-wide applications.

Its purpose is to:

  • Be an efficient resource for IT and online services
  • Empower users to accomplish tasks and resolve issues
  • Be an authority on common and relevant topics for the university to reference 

Service Desk Staff

William Shelby 
Senior Manager 
IT System Administration Services

Nick Boyles 
Application Administrator


Shirley Eaves
Application Administrator


Brandon Sine
Service Desk Technician  


Greg Maynard
Service Desk Technician


Mike Monroe
Service Desk Technician


Harrison Le
Service Desk Technician (Student)


Craig Watts
Service Desk Technician (Student)



Contact Us

Phone: 303-860-HELP (4357)

Email: help@cu.edu

Location: 1800 Grant St., Suite 200 in downtown Denver

Hours of operation: 7:30 a.m. to 5:30 p.m. Monday through Friday, excluding official university holidays.

After hours help: Visit our How To section for help guides to resolve your issue.