About us

Mission statement

The UIS Service Desk contributes to the University of Colorado’s success through the delivery of timely, high quality and professional IT services and support at every customer interaction.

UIS provides campuses with support of enterprise applications. Customers include all CU campuses, the Office of the President, the Board of Regents, Employee Services, Procurement Service Center and other groups that support campus-wide applications.

The Service Desk's purpose is to:

  • Be an efficient resource for IT and online services
  • Empower users to accomplish tasks and resolve issues
  • Be an authority on common and relevant topics for the university to reference, such as the Secure Computing Standards

Service Desk Staff

Mike More Photo Placeholder Anthony Tran Craig Watts

Mike Monroe
Service Desk Manager

Richard Escamilla 
Senior Service Desk Professional

Anthony Tran
Senior Service Desk Professional

Craig Watts
Service Desk Professional

Armani Vang Photo Placeholder Photo Placeholder  

Armani Vang
Service Desk Student Employee

Katelin Fisher
Service Desk Student Employee

Brandan Bui
Service Desk Professional




Contact Us

Phone: 303-860-HELP (4357)

Email: help@cu.edu

Location: 1800 Grant St., Suite 355 in downtown Denver

In-office hours: We support in-person help from 7:30 a.m. - 5:30 p.m. Monday through Friday, excluding university holidays.

Schedule an appointment: Select a time on our Calendly app.

Phone hours of operation: 7:30 a.m. to 5:30 p.m. Monday through Friday, excluding official university holidays.

Emergency support: We will make exceptions for emergency situations. Please contact us if you have an immediate need

After-hours help: Visit our How To section for help guides to resolve your issue.