About us

Mission statement

The UIS Service Desk contributes to the University of Colorado’s success through the delivery of timely, high quality and professional IT services and support at every customer interaction.

UIS provides campuses with support of enterprise applications. Customers include all CU campuses, the Office of the President, the Board of Regents, Employee Services, Procurement Service Center and other groups that support campus-wide applications.

Its purpose is to:

  • Be an efficient resource for IT and online services
  • Empower users to accomplish tasks and resolve issues
  • Be an authority on common and relevant topics for the university to reference 

Service Desk Staff

William Shelby 
Senior Manager 
IT System Administration Services

Shirley Eaves
Application Administrator

Brandon Sine
Service Desk Professional

  Mike Monroe
Senior Service Desk Professional

Greg Maynard
Senior Service Desk Professional


Harrison Le
Service Desk Professional (Student)

Craig Watts
Service Desk Professional (Student)

Travis Golden
Service Desk Professional


Contact Us

Phone: 303-860-HELP (4357)

Email: help@cu.edu

Location: 1800 Grant St., Suite 200 in downtown Denver

In-office hours: We support in-person help on Tuesday’s from 10:00 a.m. - 2:00 p.m. by appointment.

Hours of operation: 7:30 a.m. to 5:30 p.m. Monday through Friday, excluding official university holidays.

After hours help: Visit our How To section for help guides to resolve your issue.

UIS Service Desk Support with COVID-19

With the safer-at-home order still in place, the UIS Service Desk has been working hard to ensure you can continue to work remotely without issue. While we have been able to mostly support our end-users using secure remote connections, there are situations where we may ask you to return your device to 1800 Grant for technical support.

The UIS Service Desk Team strives to ensure all employees remain safe during these times. To ensure we are able to social distance appropriately, please contact the Service Desk and schedule a time to meet with one of our technicians if you have to bring your equipment in. We support in-person help on Tuesday’s from 10:00 a.m. - 2:00 p.m. by appointment.

Our team practices safety measures by wearing face masks, using hand sanitizer continuously and disinfecting your device before giving it back to you. Please help us prevent the spread of COVID-19 by calling (303) 860-4357 and scheduling a time or open a ticket by emailing us at help@cu.edu. We look forward to serving you!