Categorized in: 
Cvent
eComm Specialist Resources
Marketing Cloud
Salesforce

Support Model

August 16, 2020 by Melanie Jones

Are you an eComm specialist and not sure how to complete a task or if you even have access to do so? Learn about roles & responsibilities along with how-tos on all eComm related tasks.

eComm Support Diagram

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Responsible Party at System

eComm specialists do not have access to complete all tasks and need to be escalated to the System office. Here's how:

Jennifer Mortensen | Program Director

  • Cvent
    • Add Financial Information (SpeedType, Account Code, Allocation Code)
  • General
    • Billing Questions
  • Marketing Cloud
    • Subscriber Re-Activation

Melanie Jones | Training Manager

  • Cvent
    • Delete Events
  • General
    • Onboarding
    • License Changes
      • Marketing Cloud | Business Unit's & Access to Send (quiz completion required)
      • Salesforce | Public Groups
    • Group Training
    • Website Content Updates
    • Newsletter Content/Ideas

Daniella | Salesforce Admin

  • Salesforce
    • Data Chance Requests (DCR) Questions
    • Temporarily Update Email Address (must update in source system for long-term update)
    • Licenses: Public Group Changes

Access Levels & How-To Tutorials

Checkout the most up-to-date access level documents for the eComm suite of tools complete with how-to's for all eComm processes. 

View Document

 

Don't see the task you are looking for listed?

Contact melanie.jones@cu.edu to get details added.