eComm Specialists

Kim Egan
Program Director, Electronic Communication

CU System

Melanie Jones
Coordinator, Electronic Communications

Kate O'Connell

CU Advancement

Matt Roush
Communications Manager

Caroline Kelly
Communications Coordinator



CU Denver | CU Anschutz Medical Campus

Andrew Ruemenapp
eCommunications Marketing Manager




CU Boulder

Erin Frazier
Assistant Director
Campus Communications and Engagement, Strategic Relations

Jessica Raab
Email Communication Specialist

CU Boulder
(Alumni Association)

Tom Needy
Alumni Sr. E-Communications Manager
CU Boulder Alumni Association

Rachel Binder
Alumni E-Communications Manager
CU Boulder Alumni Association

CU Colorado Springs

Jennifer Hane
Director of Alumni Relations and the Annual Fund






















Submit a help ticket

Submit a ticket to eComm. Your campus eComm specialist will contact you soon.

What's your deadline? Heads up that if you are asking for a new report, we ask for two weeks. And if you need a Cvent form approved, we need 3 days.
It's OK if you don't know, just let us know.
Once you are logged into Marketing Cloud, you can find the name of your Business Unit in the top, right corner and just left of your name.
Provide the name, URL and/or ID of the report or campaign you need modified. It's OK if you don't know, just give us much info as possible so we can find it as quickly as possible.
Tell us exactly who you want to send your email to. The more details the better and codes are awesome (eg; degree codes, etc.). HELPFUL: UCCS degreed alumni who graduated between 1990 and 1992 with a degree in nursing. NOT HELPFUL: Nursing people.
You can provide the name of your Cvent form that you need reviewed, approved and integrated with Salesforce here. But, we also ask that you set your form to be approved within Cvent. When you do this, your campus eComm specialist will be alerted.
Help us help you. Provide the name of the email, what exactly is wrong, URLs, IDs... any detail helps us address your issue faster and more efficiently. For example, if you need help about an email that was already sent, then it’s helpful to know how it was sent (Salesforce Send vs. Guided Send), the day it was sent, the name and/or Job ID of the email and business unit.
Help us help you. Provide the name of the form, what exactly is wrong... any detail helps us address your issue faster and more efficiently.
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